Customer Service/operations Specialist

1 week ago

Sheffield, United Kingdom Cloud9 Fulfilment Ltd Full time

We are Cloud9 Fulfilment, an innovative employer in Sheffield's 3PL industry. As we prepare for substantial growth, we're seeking individuals who are ready to grow alongside us.

If you're passionate about delivering excellent customer service and ready to make a meaningful impact, consider joining us as a Customer Service/Operations Specialist. Become part of our team and contribute to our ongoing success at Cloud9 Fulfilment.

**Role Summary**:
**General Key Responsibilities**:
**Client Onboarding and Offboarding**:

- Communicate with the Sales Department to facilitate the onboarding of new clients into our system, ensuring a positive and smooth introduction to our services.
- Manage the offboarding process for clients, ensuring all necessary steps are taken with efficiency and professionalism.

**General Customer Service**:

- Address and resolve general customer service queries with precision and within SLA timeframes.
- Foster positive and lasting relationships with customers through exceptional service and a customer-centric approach.
- Ability to 'put yourself in the customer's shoes' and to always seek the best resolution for the customer in a professional and efficient way.
- Demonstrate excellent verbal and written communication skills with colleagues and customers.

**Handling Returns**:

- Manage the returns process, providing support and solutions to customers while adhering to company policies.
- Work collaboratively with the warehouse team to streamline the returns process.

**Qualities and Skills**:

- This role can be challenging, requiring the individual to have impeccable time management skills and the ability to remain calm under pressure.
- Proven experience in a similar role is preferred, particularly within a fulfilment or shipping environment.
- Excellent communication skills, both written and verbal.
- Clear and precise note-taking skills.
- Preferred but not necessary proficiency in relevant tools and systems, including Freshdesk, Clickup, and courier tracking platforms.
- Problem-solving mindset and attention to detail.

**Necessary qualities**:

- Friendliness: A warm and approachable demeanour that fosters positive customer interactions.
- Reliability: Consistent and dependable performance in meeting job responsibilities and deadlines. Excellent attendance and punctuality are essential.
- Team Collaboration: Ability to work effectively as part of a team, contributing to a collaborative and supportive work environment.
- Enthusiasm: A genuine enjoyment of work and a commitment to creating a positive atmosphere that contributes to the success of our business.
- Empathetic: Due to the nature of the role, we require someone who is empathetic and genuinely cares, while putting themselves in the customer's shoes. Our customers are the core of our business.

**Job Types**: Full-time, Permanent

Pay: From £11.50 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Specialist Cleaning Operative

    1 week ago

    Sheffield, United Kingdom Nationwide Specialist Services Full time

    **Specialist Cleaning Operative at NSS Group (Cleaning)** **40 hours** **£12.00 per hour £13.25 Overtime** **(No experience necessary, full training will be provided)** **Your job will include**: - To travel to various sites/projects within the North and Midlands to deliver specialist cleaning activity such as high-level window cleaning, high level...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ You will be the first interaction with our rail passengers and will be expected to be a positive, empathetic and helpful to each of our passengers! You will also be able to remain calm in demanding situations! **Salary & Shifts** £10.25 per hour, £20,000.00 per annum. _Our...

  • Customer Service Specialist

    21 hours ago

    Sheffield, United Kingdom Chase and Holland Full time

    Job DescriptionCustomer Service Specialist – Sheffield – Up to £28,000 (Hybrid) Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team. This is a fantastic...

  • Customer Service Specialist

    6 days ago

    Sheffield, United Kingdom Chase and Holland Full time

    Customer Service Specialist – Sheffield – Up to £28,000 (Hybrid) Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team. This is a fantastic opportunity to...

  • Operations Supervisor

    1 week ago

    Sheffield, United Kingdom Operations Full time

    Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.Youll be the first point of...