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Call Centre Clerk

2 weeks ago

SuttonInAshfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

Seeking a Call Centre Clerk

3 Months Fixed Term - Full-Time/Part-Time position available

Join our dedicated team at King's Mill Hospitals, where your exceptional communication skills and customer service expertise will shine

We provide an effective and efficient 'Call Centre' that handles all outpatient appointments and caters to general patient inquiries. As a Call Centre Clerk, you'll play a crucial role in ensuring smooth operations, meeting national and local targets, and adhering to our Trusts Access booking and choice policy.

**You must have**:

- Good communication and interpersonal skills
- Good organisational skills
- A good standard of general education, including English and Maths
- Previous clerical and customer care experience
- Ability to work flexibly
- Ability to work well under pressure

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To see the full detailed job description and main responsibilities of the job please refer the job description attached.