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Customer Service Representative

2 weeks ago

Cannock, United Kingdom Aggreko Full time

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Service Representative, based in our Cannock office.

**Why Aggreko?** Here are some of the perks and rewards.
- A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
- Generous holiday entitlement, with option to ‘buy’ or ‘sell‘
- A focus on continued personal development
- Paid time off work for volunteering in the community
- Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle

**What you’ll do**:

- Act as the principle point of contact for Aggreko’s customers
- Manage all internal touchpoints during the lifecycle of the rental
- Collaborate with the sales and Operations teams to ensure a successful customer experience
- Meet the expectations and requirements of the customers
- Establish and maintain effective relationships with customers, gaining their trust and respect
- Handle incoming customers calls to address equipment, service or contract queries
- Manage customer credit limits and payment expectations

**You’ll have the following skills and experience**:

- Experience in a customer service or account management role is essential
- Background in rentals, construction, or civils industries is beneficial
- Experience using a CRM system (ideally Salesforce) is highly advantageous, but training can be provided
- Exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions
- Strong stakeholder relationship management skills
- Collaborative working style across wider teams
- Ability to solve problems and think outside the box

**Bring your energy. Grow your career.**

LI-LW1

**Equity, diversity and inclusion at Aggreko**

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.