Automotive Warranty Administrator
3 days ago
Fish Brothers are seeking a Warranty Administrator for their busy VW Group Service Centre in Swindon (SEAT, Cupra, Skoda and VW Commercial).
The main function of this role will be to administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with the manufacturer’s procedures.
**Key Responsibilities**:
- Ensure the processing of warranty claims on a timely basis for each franchise.
- Ensure the processing of all warranty paperwork to ensuing the proper documentation is complete for VAG Audit Standards.
- Ensure the processing of all extended warranty claims and ensures document and procedural compliance.
- Verify and ensure that all criteria required by the manufacturer is actioned.
- Reconcile all warranty receivables with payments through the appropriate accounting report.
- Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions.
- Follows up on the payment of outstanding claims.
- Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Track parts returns.
- Arrange for parts to be shipped to the factory and for digital parts checks to be carried out.
- File and maintains all service records as required by the manufacturer.
- Keep informed of all factory recalls and bulletins.
- Assist with body shop warranty claims as needed.
- Performs other duties as assigned.
- Participate in warranty audits as required
**Skills & Experience required for the job**:
- Knowledge of Drive /Kerridge dealer management system would be advantageous, but not essential.
- VAG Warranty System and Process knowledge would be advantageous, but not essential.
- A strong attention to detail and meticulous working practices required.
- Previous mechanical experience would be an advantage.
- The ability to Analysis data concisely.
- A Disciplined and organised work approach.
Hours of work are Monday to Friday 8:30am to 5:30pm.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00 per year
**Benefits**:
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Work Location: In person
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