Senior Support Worker

**Introduction**:
**Project Description**:
The project operates across Bridgend and works with priority needs homeless people to provide housing related support within temporary accommodation as a safe alternative to Bed and Breakfast accommodation. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:
Promoting Personal and Community Safety

Promoting Independence and Control

Promoting Economic Progress and Financial Control

Promoting Health and Wellbeing

**Purpose of Role**:
To coordinate and provide residential and floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their current or future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’ to enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties, Responsibilities and Person Profile**

**1. To coordinate and provide support to the residents of the project.**

a) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d) To respond to referrals according to the procedures and eligibility criteria of the project.

e) To coordinate a Service User caseload with particular reference to:

- Coordinating and carrying out needs and risk assessments and developing risk management plans.
- Coordinating and providing project inductions to all new Service Users.
- Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
- Coordinating the day to day tasks and activities of Service Users support plans.
- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
- Actively involving Service Users in their support.
- Actively involving Service Users in the delivery and development of services.
- Coordinating referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
- Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
- Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement (CU&I) in working towards their goals.
- Representing and advocating with/for Service Users.
- Coordinating a planned service withdrawal into support, ensuring sign-off is realistic, manageable and controlled.

f) To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g) To maintain regular communication with Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

h) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. **To visit people in their homes or in the community to coordinate and provide housing related support.**

a) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d) To respond to referrals according to the procedures and eligibility criteria of the project.

e) To coordinate a Service User caseload with particular reference to:

- Coordinating and carrying out needs and risk assessments and developing risk management plans.
- Coordinating and providing project inductions to all new Service Users.
- Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
- Coordinating the day to day tasks and activities of Service Users support plans.
- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.