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Receptionist
2 weeks ago
**Job Ref**:CRI2811
**Branch**:Crowne Plaza London Gatwick Airport
**Location**:Crowne Plaza London Gatwick Airport, Crawley
**Salary/Benefits**:Competitive Salary
**Contract type**:Permanent
**Hours**:Full Time
**Shift pattern**:Early and Late shifts covering 7 days
**Hours per week**:40
**Posted date**:04/10/2024
**Closing date**:17/11/2024
Are you passionate and eager to make a difference? Look no further, Crimson Hotels has an excellent opportunity for a Receptionist to join our dynamic team at its **Crowne Plaza London Gatwick Hotel.**
The Crimson hotels is a fast growing, independently owned hotel group who own and manage seven branded hotels, operating under two major brands of Hilton and IHG.
At Crimson we are passionate about creating meaningful experiences and we do this by connecting people through exceptional hospitality and making a sustainable impact in our community.
A Receptionist is a vital part of the Crowne Plaza London Gatwick Airport hotel's team ensuring exceptional customer service
?Primary responsibilities include meeting and greeting guests, checking them in and out, accurately inputting guests’ data, assisting guests with their needs during their stay, taking payments, answering incoming calls, adjusting reservations if need be and effectively handling complaints.
**Personal qualities**
- Excellent communication skills (written and verbal), with the ability to create memorable experiences for our guests
- Good standard of education, and technology competent
- Previous experience of working within a hospitality environment, or similar role would be desirable
- Able to lead by example in terms of living the values, customer service, and teamworking ensuring a positive and can-do solution focused attitude.
- Fantastic room discount within The Crimson hotels group and across the worldwide IHG brand of hotels
**There are some great benefits of working with us**:
- My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards and employee of the month e-vouchers
- 28 days annual leave
- Additional annual leave day for your birthday
- Access to Private Healthcare Plan, e.g. financial assistance towards the cost of healthcare
- Superb training appropriate to the role and development opportunities
- Complimentary refreshments and freshly cooked meals whilst on duty
- Free parking on site
- Employee introduction scheme
- Sales Champions Scheme
- Star of the month recognition
A Crimson we want to be a great place to work where a diverse group of people from all backgrounds can input and thrive. We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.
Eligibility:
The Crowne Plaza London — Gatwick Airport is in a prime location for business or pleasure, a 3.5-mile drive from Gatwick Airport - offering on-site hotel parking - and within walking distance of Crawley town centre.
Comfortable, well-furnished and with a choice to upgrade to our luxurious Club Rooms, all rooms offer WiFi and all of the amenities to ensure a great stay. The impressive dining options include the Cube Restaurant with a varied menu offering dishes from across the globe and Bar92 where you can enjoy a light bite in a contemporary setting. The hotel also offers purpose-built, beautifully designed conference facilities to accommodate up to 280 people with a variety of suites making it the perfect venue for meeting and events of all types and sizes.
