Technical Administrator
3 days ago
Working hours: 9am - 5pm Monday to Friday.
**Primary Duties & Areas of Responsibility**
- To act as first line support to our Customers and internal Engineers, providing assistance by checking newly installed equipment is live and providing basic technical support (including basic networking, CCTV, ANPR support)
- To embrace a customer-first culture and a team effort mentality
- To ensure that all daily tasks are carried out according to internal procedures, including daily checks on Camera and Payment systems
- To book warranty/maintenance jobs with our suppliers
- To assist with the keeping of records, including our databases, asset management (including sim cards) and logistics
- To organise the timely shipping and delivery of equipment to our Group offices and responsibility for proactively alerting the technical team when items of stock are running low
- To identify trends and critical issues and escalate them to other team members or management, as required
- To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people
- To assist on adhoc projects as required
**Person Specification**
- 5 GCSEs (including Maths & English) or equivalent working experience
- Proven experience in First Line Support role
- Experience or an interest in working with Technical equipment
- Excellent computer skills to include Office 365, (Excel, Word, Publisher), networking, CCTV, ANPR or related fields
- Excellent telephone manner
**Benefits**
We know there is more to life than work - that is why when you join our Group, you will get your pick of our amazing company perks. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending.
You’ll also benefit from:
- Regular team/company socials
- Incremental holiday increases to recognise long service
- Employee Assistance Programme - 24/7 confidential, independent, and professional counselling.
- Cycle-to-work scheme
- Clear development plan
**About us**
We currently employee over 200 people within our group but operate as a close team and regularly host team building activities to create a positive working environment and great place to work. We recognise people are our most valuable asset and as you continue to grow, meeting new challenges and opportunities, so does our investment in people.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
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