Administrator

**Administrator -Required at Oakview Lodge, in Welwyn Garden City, Part of the Country Court Family**

**Hours: Monday to Friday, 37.5 hours per week.**

We are looking for an experienced administrator for our home 'Oakview Lodge', where you will be providing a central administrative service to the home manager, the home and our residents.

Are you passionate about cleanliness, do you have exceptional attention to detail and a friendly & caring attitude? Then you will want to join our growing family at Oakview Lodge in Welwyn Garden City.

**JOINING THE COUNTRY COURT CARE FAMILY**

We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team

**ABOUT THE ADMINISTRATOR ROLE**

The Care Home Administrator is a vital role in the home. You will support the Home Manager, liaise with our Head Office and be a key part of our team in the home ensuring we enrich the lives of everyone who lives or works with us.
- Provide full administrative support to the home and home manager including diary management, minute taking, photocopying, and maintaining records
- Provide excellent customer service over the phone, face to face & in writing to customers, professionals, colleagues and family members
- Maintain resident records and archiving in line with GDPR and policy
- Ensure invoices are sent to head office in a timely manner
- Ensure all DBS and employment checks/proof of right to work in the UK.
- Update the learning management system for all staff training
- Ensure all staff data is entered accurately including hours, sickness and holidays are correct according to the job role.
- Be available to travel to other homes if required

**ABOUT YOU**

We want someone proactive, passionate and ambitious to support us to create the best person-centred environment for our residents and to connect us to our local community. You’ll be genuinely valued and empowered as an integral part of our team.

Ideally you will have extensive administrative experience, with excellent attention to detail, you’ll be a positive team player and feel comfortable in a busy and customer focused role. An understanding of care sector would be advantageous

**IN RETURN**:
You’ll be joining a family business and will benefit from our generous range of benefits which include:

- 28 days holiday (FTE) (including bank holidays)
- Annual pay reviews, pension contributions & enhanced bank holiday rates
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Refer a friend or resident bonus scheme*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions

Due to the nature of the Administrator role, you will need to pay £22.00 towards the cost of an enhanced Disclosure & Barring Service (DBS) check, prior to starting with us.

**PLEASE NOTE**:
**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.**

**Covid Safety**
We operate COVID secure homes and have strict procedures in place to ensure the safety of all residents and staff. This includes Covid & temperature testing and wearing appropriate PPE, including a face mask to be worn at all times whilst on shift, unless medically exempted