Receptionist - Hitchin

2 weeks ago

Hitchin, United Kingdom Brainkind Full time

Receptionist
**Location**: Hitchin
**Salary**: £12.07 per hour
**Hours**: 15hrs per week (Thurs & Fri)
Why join us?
Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do - you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.
**MAIN PURPOSE**:
To present a welcoming and efficient introduction to Brainkind and to provide administrative and clerical support as appropriate.
**MAIN TASKS AND RESPONSIBILITIES**:

- Ensure all visitors are processed according to procedure
- Receive all incoming telephone calls and transfer or take messages as appropriate
- Deal with incoming and outgoing post and deliveries
- General clerical duties
- Occasional cash handling
- Supervision of Volunteer Receptionists
- Provision of refreshments
- Ensure all visitors are entered in the appropriate book, are issued with appropriate ID and informed of relevant health and safety issues
- Respond efficiently to enquiries to the service from patients, carers and professionals.
- In order to facilitate the safe and smooth running of the Centre/Office, employees are expected to maintain a safe working environment, maintain service user confidentiality, and occasionally take on reasonable additional tasks to meet the needs of the service

**ABOUT YOU**:

- No formal qualifications required, however an ability to communicate clearly and empathetically is required
- Experience of working in a similar customer facing role
- Experience with basic administration
- Excellent telephone manner and customer service skills
- Excellent interpersonal and communication skills

**REWARDS**:
You can look forward to excellent benefits, including handy discounts on many brands and services.
- 35 days’ holiday including bank holidays.
- Pension Contributions
- Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store.
- Perkbox
- Access to our Employee Assistance Programme (EAP)
- Eye voucher scheme
- Long service and staff awards
- Free uniform
- Free Parking

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

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