Credit Control Clerk

2 weeks ago

Brigg, United Kingdom PepsiCo Full time

Overview: - Liaison across Pipers customer base (5,000+ ‘Direct’ customers and c.120 ‘National/Regional’ accounts) to collect payments, recover overdue balances, and cross-departmental interaction in support of timely execution of customer orders & deliveries. - To support the Credit Control Lead in the delivery of the Pipers Credit Control agenda, including overdues reporting & resolution, and issuing of monthly statements to Pipers customer base. - Deputise for the Credit Control Lead where required. **Responsibilities**: - Process customer payments (credit card transactions & bank transfers), and resolve any payment queries. - ‘Cold calling’ of overdue customers to secure payment of overdue balances. - Provide customers with copy documentation where required. - Support in the generation & issuing of monthly customer statements. - Liaise across Sales, Telesales & Operations teams to ensure smooth execution of orders, deliveries & cash collection - navigating across both Stay In Front (SIF) and Navision (NAV) systems. - Daily reconciliation of the bank and sales ledgers in support of the Credit Control Lead where required. - Effective communication with Customers and across key internal stakeholders, ownership of query resolution. **KPI/Measures**: - Percentage of overdue debtors at the month end

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