Luxury Sales Associate

**JOB TITLE **Sales Associate
- Royal Exchange

**TEAM** Royal Exchange

**LINE MANAGER** Assistant Boutique Manager

**KEY RELATIONSHIPS** Regional Manager

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

**ABOUT BREMONT**

Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things.

Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy.

The company manufactures its mechanical watches at scale from “The Wing”, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure.

**KEY PURPOSE OF THE ROLE**

The purpose of the role is to ensure the smooth day to day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Sales Associate will support in seeking new clients and increase the customer database, through networking and boutique events.

In addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be always a true brand ambassador, but particularly at key events.

**KEY RESPONSIBILITIES**
- Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customer
- Consistently achieve and/or exceed monthly and quarterly budgets and targets
- Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager
- Be perfectly presented on the shop floor and when representing the brand
- Demonstrate ability to proactively recruit new and develop existing clientele
- Provide customers with product knowledge and recommendations on which Bremont products best suit their needs
- Cultivate and maintain good relationships with clients
- Ensure a best-in-class client experience acting as an ambassador for the company
- Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty
- Ensuring live chats are attended to daily, making sure the staff use excellent written skills, that all questions are replied to with a swift response and ensuring accurate information is given
- Use all computer-related tools available to increase the efficiency of a sale
- Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held
- Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required
- Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales
- Receive and distribute service/repair watches - liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process
- Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product
- Support other colleagues by working as part of a Bremont team

**PERSON SPECIFICATION**
- A hard working and reliable attitude.
- Proven success of working in a fast-paced and changing environment, with the ability to deliver against objectives.
- Effective merchandising skills and attention to detail.
- Strong grasp of both mainstream and niche watch brands.
- Independently motivated along with strong interpersonal skills.
- Excellent presentation and written skills.
- Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel).
- 2-year minimum luxury retail experience.

**COMPANY BENEFITS**
- 20 days holiday entitlement from the off, increasing ac