Customer Service Supervisor

4 days ago

Leicester, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join #TeamEMR as a **Customer Service Supervisor** at Leicester Station

The supervisor will lead the team with day-to-day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe and presentable at all times, in accordance to East Midlands Railway contractual obligations. You will also play a key part in to ensuring that there is ongoing compliance with company processes and procedures.

This is a busy and fast paced role; some of your key duties will involve:

- Undertaking staff briefings as required
- Reporting all accidents & operating incidents
- Authorisation of employee time sheets,
- Looking after the roster/shifts for all staff under your supervision.
- Monitoring on-going compliance with company processes and procedures.
- Working closely with Network Rail and other stakeholders daily.

You will be passionate about delivering excellent customer service daily, managing challenging situations and leading a team with bags of energy. Working closely with the local management team, you will also be pro-active in seeking out opportunities to drive the teams forward.

If this sounds like something you're interested in, we want to hear from you

**As well as a competitive salary, we’ll also offer you**:

- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- and many more

As we operate a blind screening process please remove all personal information including your name from your CV.

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