Head of Reception

1 week ago


Birmingham, United Kingdom Golf Fang Birmingham Full time

**SICKER THAN YO’ AVERAGE**

**About us**

**About the role**

To be an efficient and effective member of the management support team. Supporting Duty Managers to deliver operational excellence through training and developing a strong team of hosts, ensuring compliance with licensing, hygiene and health and safety, handling customer enquiries and complaints. Providing coaching to achieve upsell targets to improve revenue generation from welcome hosts. To hold regular training sessions with hosts, ensuring that they are well equipped in product knowledge, customer service, safety, and general venue information

**Essential**
- Experience in working in a busy reception/host team.
- Knowledge and experience of upsell and team motivation techniques.
- At least 6 months hosting experience.

**Desired**
- Experience in high volume brand equivalent venues.
- Food safety and hygiene qualifications.
- Personal License.

**Our Sicker Than Yo Average Offer**:

- Play for free and 50% off drinks at all venues for employees, along with great discounts for family and friends.
- Stakeholder pension scheme.
- Access to trained mental health first aiders across the business plus the opportunity to become trained yourself.
- Additional Holiday days for each complete year with us

INDFOH


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