Sales Co-ordinator

Have you worked in a call centre or busy telephone sales environment?

We are looking for two experienced Sales Coordinators to join our friendly team at Shepshed. You will be responsible for:
- Confirming deliveries with customers for all areas of DML for existing contracts using the Pre-Trading report.- Updating notes on this report to provide full visibility for the Trading Team on potential sales gaps.- Update customers with monthly price updates, update SAP with correct pricing and haulage rates.- Provide support and cover for other Production Planners during holiday periods and absence.- Support for Co-Product Trading team as agreed with the Trading manager (Offering repeat spot order, forward contracts, pitting) etc- Responsibility for Sales Planning the Trading board- Sales order/Purchase order entry to support Production Planners as required.- Own all elements of Customer service with our farm customers. This will include complaints eta enquiries, delivery date enquiries, requests updates and pricing queries.- Informing Traders of farm opportunities and competitor information.- Taking and managing incoming customer service calls.- Update the trading board as customer confirmations are completed to provide sales gap information.- Develop and maintain the input of information into C4C database system regarding all customer interactions.

Essentially, you will look after our customers, as first port of call - delivering the 'best in class' approach to customer experience management.

In return you will receive:
- Competitive salary- Employee Assistance Programme- Options to enhance your pension after 12 months service (increased employer contributions)- Private medical care- Cycle to work scheme