Employee Relations Officer

**Job Title**: Employee Relations Officer

**Location**: Glasgow, UK

**Contract Type**: 9-Month FTC (Maternity Cover)

**Working Hours**: 37.5 Hours Per Week

**Salary**: £26,500 Total Salary + Overtime

Reporting to the ER Specialist, the People ER (Employee Relations) Officer serves as the first point of contact for all employee relations and people-related queries from City colleagues and managers. They deliver consistent, high-quality advice in line with City policies, procedures, best practice guides, and supporting documents. The Officer is responsible for escalating complex cases to the ER Specialist when necessary, and for accurately logging and tracking case details across relevant systems.

The role is focused on providing clear, reliable guidance that minimises risk and ensures a professional, customer-focused service at all times.

**Key Responsibilities**:

- Provides advice and administrative support across a range of ER matters (e.g., absence, discipline, grievance), including minute-taking and preparing documentation.
- Delivers clear and consistent advice in line with internal policies, procedures, best practice, and relevant legislation.
- Maintains accurate and up-to-date ER data in systems like Cascade and manual trackers, ensuring information is reliable and accessible.
- Identifies and escalates complex or high-risk employment matters to ER Specialists promptly to ensure appropriate handling.
- Builds rapport with stakeholders through confident, open communication, while working collaboratively with the wider People team to support business needs.

**Qualifications / Experience**:
**Essential**
- Good working knowledge of Employment Law and ongoing Case Law.
- Experience handling a variety of ER cases: absence, performance management, investigations, disciplinaries, grievances, appeals and all types of absence management cases, across different levels of seniority.
- Excellent communication skills, both written and verbal.
- Time-management skills.
- Ability to work under pressure.

**What We Offer**:
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

- 33 Days Holiday (Inc. Bank Holidays)
- Private Pension
- HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
- OneCity - Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
- First Bus Commuter Club - Discounted Bus Travel

Employee Relations Advisor Glasgow ER Officer Scotland Human Resources Assistant HR

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.