Retail Banking Graduate Programme 2025 Glasgow

Graduate Programme Overview

2-year rotational programme designed to give you depth and breadth of experience

Why the retail banking graduate programme?
At Barclays, you’ll be surrounded by people who will help you achieve your ambitions. Our collaborative, supportive environment gives you the chance to build solid relationships with senior leaders and peers alike. During the programme, you’ll also:

- Participate in formal and informal training
- Connect with junior and senior mentors
- Attend dedicated networking sessions and other programme events
- Receive detailed performance feedback
- Give back to the community through volunteer events.

Retail Banking at Barclays
Join the team that designs and drives brilliant customer experience across Barclays. It’s where we delve for deep understanding of our customers’ needs and ambitions. It’s where we dream up just the right products to help them along the way. It’s where we craft truly connected customer journeys, ensuring great interactions at every single touchpoint. And it’s where we keep our eyes on the future, shaping what the best customer experiences will look like for years to come.

What we're looking for
To be considered for this program, you must be motivated with a strong degree or expected degree - in any area.

Ideally, you would also have a customer-driven attitude and an ability to quickly adapt to change and learn new technologies, and be passionate about relationship building as well as being a commercially minded problem solver.

Working at Glasgow
Our brand new state-of-the-art campus in Glasgow is somewhere you'll want to work. It's the home of a team of 5,500 colleagues who thrive in an environment that's designed with collaboration and the future of work in mind. The campus is made up of creative spaces and technology with hybrid working opportunities at the heart. The campus is inclusive to all, with a specific focus on neurodiversity through our partnership with Scottish Autism.

As well as offering the perfect space for collaborative working, there's also plenty to get involved in outside of your day job. From live music in the canteen, a rooftop bar that overlooks the Clyde for meeting up with colleagues after hours and even an on-site beekeeping club.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Purpose of the role
To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities

Accountabilities
- Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
- Collaboration with cross-functional teams to support business initiatives.
- Participation in training and development programs to enhance skills and knowledge.
- Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
- Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
- Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
- Training and mentoring of junior colleagues.

Analyst Expectations
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluativ