Customer Service Agent
1 week ago
Vacancy ID:
- 031245
- Town:
- Oldham
- Closing Date:
- Salary:
- 19,831.50
Are you looking for a new opportunity with a great company that is flexible and keen to provide the best opportunities for development?
As a Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution, whether that’s processing payments, agreeing a payment plan or helping them resolve a query.
You will have lots of support and coaching during your career to help you move through our development pathways and reach your potential.
We offer a starting hourly wage of £10.17 with the opportunity to achieve further career progression and salary increases
We offer you 25 days holiday plus bank holidays, health cash plan, pension scheme, childcare vouchers, discount benefits and cycle to work scheme.
There’s a great culture with lots of support and recognition. Here at Marston Holdings we believe in fair and equal opportunities. We are bronze award holders of the Armed Forces Covenant and an IIP Platinum accredited company. Therefore, if you are interested in a customer focussed role and joining an inclusive team that offers employment opportunities whoever you are, wherever you work and whatever you do, then we would love to hear from you
Benefits of joining us as a Customer Service Agent:
- Hourly Rate: £10.17 with opportunity to progress
- Hours: Great work life balance and only working 1 in 3 Saturdays Monday to Friday, working shifts between 8am - 8pm, and 1 in 3 Saturdays, 8am - 4pm
- Office based
- Contract: Full time, 37.5 hours per week
- Excellent training provided
- 25 days annual leave + bank holidays
- Retail discount card benefit scheme
- Pension scheme
- Simply Health cash plan
- Cycle to work scheme
- Childcare vouchers
What we’re looking for in our Customer Service Agents:
- Ability to communicate effectively with customers and 3rd parties by telephone and in writing
- Empathetic, with good rapport building skills
- Ability to work within guidelines to make decisions and handle objectives calmly
- Previous customer service or sales experience is desirable
- Excellent written and verbal communication skills
- Computer literate
- Ability to work closely within a team
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