Food and Beverage Team Member

**Job Ref**:BRI1083

**Branch**:Mercure Liverpool Atlantic Tower

**Location**:Mercure Liverpool Atlantic Tower, Liverpool

**Salary/Benefits**:In line with National Minimum Wage

**Contract type**:Casual

**Hours**:Full Time

**Posted date**:22/04/2025

**Closing date**:24/05/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is **_people - quality - profit_** - and it’s no accident that people are first up. We know that great things come from great people We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

**Objectives of this role**
- Act as the face of the hotel_,_ engaging with guests while providing exceptional service

**What You'll Do**:

- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.

**What We're Looking For**:

- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.

**Responsibilities**
- Interact with guests, taking orders and answering any questions about the FB menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally

**Skills and qualifications**
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of various types of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team

**Preferred qualifications**
- Prior experience in FB or hospitality
- Flexible availability, including weekends and holidays

**Join the Team at Mercure Liverpool Atlantic Tower Hotel**:
Are you looking for a career in one of Liverpool’s most iconic hotels? Mercure Liverpool Atlantic Tower Hotel offers an exciting opportunity to work in a landmark location with stunning views of the city’s skyline. Our 12-story hotel, with 225 rooms, is situated in the heart of Liverpool’s commercial district, opposite the Royal Liver Building and within walking distance of some of the city’s top attractions, including The Cavern Club, Albert Dock, and Liverpool One.

As a part of our team, you’ll have the chance to work in a dynamic and welcoming environment, offering everything from luxury guest services and fine dining to hosting conferences and events in our state-of-the-art meeting rooms. Whether you’re interested in guest relations, food and beverage, or event planning, there are opportunities to grow and develop in various roles within our hotel.

**Why Work with Us?**:

- **Prime Location**: Work in a stunning hotel with some of the best views in Liverpool, just steps away from iconic landmarks and attractions.
- **Diverse Career Opportunities**: With 225 rooms and ten dedicated meeting rooms, our hotel offers a variety of roles across departments, whether in guest services, food and beverage, or event coordination.
- **Join a Supportive Team**: Our team is dedicated to providing exceptional service, creating a friendly and professional work atmosphere where you can develop your skills.
- **Exciting Work Environment**: Mercure Liverpool Atlantic Tower is located in the vibrant heart of Liverpool, offering the perfect balance of city energy and a supportive work environment.

**Join Us**:
If you’re passionate about hospitality and looking to build your career in a thriving city, we’d love to hear from you. Whether you’re starting your journey in hospitality or looking to advance your career, Mercure Liverpool Atlantic Tower provides the ideal place to develop and succeed.