Team Member

1 week ago

St Andrews, United Kingdom Joup Pret Full time

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen and front of house

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

**Key responsibilities**
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
- **_TM Star: _**_To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge._

**Amazing Service: 6 Key Points of Service**
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
- **_TM Star: _**_To consistently have high performance in till speed and accuracy._

**Delicious Food & Drink: 6 Key Points of Production**
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.

**Well Loved Shop: Cleanliness and Health & Safety**
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.

**Shop Profitability: Productivity**
- To complete and pass all TM and TM training in a timely manner
- To adhere to financial standards on tills.
- **_TM Star: _**_To consistently have high performance in bench productivity while maintaining good MTS quality_

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