Shift Supervisor

5 days ago

Cambridge, United Kingdom Scudamore's Punting Company Full time

**About The Role**

***

Founded in 1910, Scudamore's is the premier punt river tour and boat hire company in Cambridge, dedicated to creating unforgettable memories for all our visitors.

As a Shift Supervisor at Scudamore's, your role will be both exciting and diverse. You will engage with customers from all around the world, oversee our punt station operations, and assist in managing our Cashiers and River Tour guides. Based at our picturesque locations by the River Cam in central Cambridge.

***

**The key responsibilities of the role are**:

- Being a proactive role model for delivering superb customer service.
- Ensuring your team consistently perform to the highest standards, creating an exceptional visitor experience.
- Co-ordinating the seamless operation of our tours and self-hire services.
- Providing coaching and support to a dynamic sales team.
- Bringing the best out of your staff through flexible and fair performance management.

As a member of the management team, you will act as Duty Manager when the Manager or Assistant Manager are not present.

**What's** on offer?**
- A competitive remuneration package of up to £29,460 per annum - £26,460 plus bonus of up to £3,000 (pro rata for part-time or fixed-term employees).
- Multiple positions are available for full-time or part-time positions with flexibility on start dates.
- Single-season and multi-year fixed-term contracts available, with potential for extension with flexible working opportunities built in.
- 28 days’ paid holiday per annum (pro rata for part-time staff) and pension contributions.
- The opportunity to work across our two beautiful locations in the heart of Cambridge.
- Career progression and development opportunities.
- Free boat hire, local discounts, regular social events including summer and winter season Company parties.

**About You**

***

**What makes you one of Scudamore’s next Shift Supervisors?**
- You are passionate about leading people to create exceptional experiences for our customers.
- You are an excellent communicator with great interpersonal skills.
- You are enthusiastic about driving sales in a competitive environment.
- You hold yourself and others to a high standard, are organised, with an ability to prioritise tasks.
- You enjoy working outdoors.

The nature of our business requires our staff to be comfortable working on and around water.

**What would also help?**

Good availability to work on weekends, bank holidays and school holidays.

**About Scudamore's**:
***

**How to apply**:
**Need to know**:
Our core operating hours are from 08:30 - Dusk daily, so evening working is required at certain times of year.

We operate an equal opportunities policy and recruit only based on work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore's has a legal right to work in the UK and you will be required to demonstrate this at interview stage.

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