Assessment Officer

If you have good communication skills, a keen eye for detail, and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for Assessment Officers to join our team in Fleetwood. It is the perfect opportunity to see how rewarding a career within the NHS can be
The role is based in Fleetwood.
What do we offer?
- Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Opportunities for development
- Active wellbeing and inclusion networks
- Excellent pension
- Various salary sacrifice schemes
- Employee Assistance programme, offering free 24/7 support for you and your loved ones
- Access to a wide range of benefits and high street and online discounts

Ability to understand information, working quickly and accurately with an eye for detail.
Ability to deliver excellent customer service whilst meeting deadlines and targets.
Ability to handle concurrent tasks/systems and cope with distractions.
Adaptable, with proven ability to respond to and switch between a wide variety of tasks effectively and with limited notice.
Flexible with a proven willingness to take on extra duties.
Neat handwriting, good grammar, and spelling.
Ability to handle telephone queries effectively.
Excellent communication skills both written and verbal.
Proven time and self-management skills.
Ability to make quick decisions with sometimes limited information.
Can concentrate for long periods of time.
Basic PC skills.
Ability to deal with dissatisfied or difficult customers.
Evidence of ability to work using own initiative.
Ability to use Excel.
Knowledge of Microsoft outlook and work packages.
An understanding of applicable service schemes.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most
We are people connected to care.
In this role, you are accountable for
2. Calculate the customer entitlement following guidelines and procedures, this will involve both manual and system calculations
3. Calculate/recalculate changes to a customer award and authorise payments/underpayments/overpayments through the appropriate system, some cases of debt may need raising with the finance team.
4. Assess the entitlement of in-year changes where a manual pro rata calculation maybe required.
5. Quality check all work streams across the service in line with monthly sampling guidance. This will also involve responding to queries raised by colleagues/managers and updating the quality database.
7. Perform a series of prepayment checks prior to customer funds being issued, taking necessary action where anomalies have been identified.
8. Use own discretion to make decisions using procedures/technical instructions and use own initiative to answer queries and where appropriate, refer more complex casework/queries to the appropriate team.
9. Investigate and respond to customer first line appeal.
11. Ensure customer records are updated accordingly and accurately on the relevant systems.
12. Manage own workload and operate all services in line with service level agreements, internal agreements/policies, technical instructions/procedures and within agreed time scales.
13. Adhere to the General Data Protection Regulation (GDPR) and work in accordance with quality standards. Ensure all personal copies of manuals are always up to date.
14. Adhere to health and safety procedures and has knowledge of equality and diversity issues.
15. Deal with queries from both internal and external customers.
16. When required, may be requested to train, coach, and mentor new staff in the duties of the role.
17. Assisting with the day to