Customer Service Advisor

2 days ago

Slough, United Kingdom The Curve Group Full time

**Customer Service Agent**

**Location: Slough**

**Salary: 21,672**

**Hours: 08:00 - 22:00 Monday to Saturday**

**About the Company**:
Our client is looking for customer service representatives to join our exciting new campaign. You will be representing an International Footwear Retailer whose global success has been driven due to its creativity, sustainability, and close links with itscustomers.

**Customer Service Agent Responsibilities**:

- To work as part of a team delivering a first class, multi-channelled professional service to support and delight our client's customers.
- Maintain an excellent knowledge of our client's portfolio of products to understand customer needs
- Responsible for skilfully retaining customers through positive customer relationship building.
- Diffuse irate customer situations by utilising strong listening skills and probing techniques
- Take ownership of customers' concerns and act as a primary contact, providing name to help build confidence
- Act as intermediary between customer and appropriate departments to ensure customer satisfaction
- Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against

**Customer Service AgentRequirements**:

- Excellent communication skills both verbal and written
- Detail orientated
- Excellent PC skills - strong typing (min 25 wpm) and Internet navigation skills
- Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalized service
- Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
- Strong active listening skills.
- Able to ask targeted questions, anticipate needs, and start fresh with every customer.
- A proven team player able to interact with a broad range of people

**Customer Service Agent Benefits**:

- Excellent on the job training and on-going core skills development
- 23 days annual leave + the option to purchase an additional week's leave
- Life assurance
- Access to pension scheme
- Opportunity to work additional overtime (when available)
- Access to SmartSpend
- 4 FREE pairs of Vivo Barefoot shoes per year (Quarterly)

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