Apprentice Food and Beverage Assistant

Wetherspoon opens its doors early in the morning and sometimes doesn’t close them until late at night, so offering great flexibility of working hours.
Pay and benefits include:

- complimentary meal and a drink on shift
- employee discount
- £1 extra per hour for hours worked during midnight-5.59am
- bonus scheme
- permanent, guaranteed-hour contract
- flexible shift patterns
- paid holiday
- free Wetherspoon shares (after a qualifying period)
- loyalty reward scheme

The role:

At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy
- ensuring that all food and drinks are served to the correct specification
- always welcoming to customers - interact, say ‘hello’; just as important,

say ‘thank you’ and ‘goodbye’
- building, maintaining and enhancing customer relations to enrich customers’ experiences during visits
- encouraging customers’ loyalty by consistent, good performance
- being aware of, and knowledgeable about, all promotions, events and new pub products
- receiving and delivering* customer orders (either face to face or via the app), achieving service standards at all times
- taking pride in maintaining the highest standards of cleanliness in all areas
- responding to any customer feedback in a positive and helpful manner, seeking support if required
- Sale of alcohol not applicable, if you are under 18.

Alongside your day-to-day work, you will be working towards your level 2 hospitality team member apprenticeship. This is a blended learning experience, delivered in your pub individually by an experienced Lifetime coach. There will be a mix of face-to-face and remote (telephone/video-call) visits, whichever mix suits you best. Your apprenticeship will be tailored to your individual development needs and will deliver life-long knowledge, skills, behaviours and confidence.
Requirements and Prospectus**Desired Skills**

Wetherspoon is looking for fun, enthusiastic, passionate people to join the apprenticeship programme, with a desire to learn and develop knowledge, skills and confidence.

**Personal qualities**
- demonstrating passion and enthusiasm in your role and showing commitment to your pub and Wetherspoon
- ability to manage time and prioritise tasks
- friendly nature, with the ability to develop good communications skills
- honest, trustworthy and respectful
- adhering to Wetherspoon’s appearance standards
- receiving regular feedback from the management team and achieving any actions agreed on

**Qualifications required**

No previous qualifications or experience required for this role

**Future prospects**

Apprenticeships provide exciting development opportunities to all of Wetherspoon’s bar, kitchen and hotel teams. Apprenticeships give you the opportunity to learn while you earn - from associates right through to management. Over 70% of Wetherspoon’s recent apprenticeship achievers received a promotion during, or shortly after completing, their programme.

**Training to be delivered**

Hospitality Team Member - Food and Beverage Service Level 2 Apprenticeship
Functional skills in maths and english (if required)
- About the EmployerWetherspoon is a leading pub operator in the UK and Ireland. Founder and chairman Tim Martin opened the very first Wetherspoon in Muswell Hill, north London, in 1979. Today, Tim and the company run over 850 pubs and hotels, spread right across the UK and, more recently, in Ireland. During this 40-year history, Wetherspoon has repeatedly led the way with ground-breaking initiatives, picked up hundreds of awards (covering all aspects of pub life) and grown from a handful of staff to over 40,000 employees. The company seeks to develop staff through effective and award-winning training and development, through a positive working environment and, of course, by means of a competitive pay packet. Every year, thousands of staff complete one or more of the company’s award-winning training courses, not only preparing them to work safely and to the best of their ability, but also inspiring them to pursue positive career development. The company prides itself in offering excellent training and support at all levels.

**Employer**

Devonshire Inn

Visit employer website
- **Address**

22 New Market Street

North Yorkshire

Skipton

BD23 2HR

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