Senior Information Governance Officer

We're looking for an experienced, organised and motivated Senior Information Governance Officer to join us and play a key role in managing a team who maintain high standards in relation to handling information and in ensuring information rights of our customers are met within the NHS Business Services Authority (NHSBSA).

The role will be based in the NHSBSA’s Security & Information Governance Team located at our Stella House office, Newcastle upon Tyne. In line with our hybrid working policy there will be frequent opportunities to work from home providing business needs are met.

So, if you are excited by the above, feel you have what it takes to be successful, and would like to join our dynamic team we would love to hear from you.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

As a Senior Information Governance Officer you will manage a team that handles the Freedom of Information (FOI) and Data Protection (DPA) information requests for all operation services across the NHSBSA.

You will be responsible for contributing to the development and maintenance of all relevant policies and procedures and for maintenance of compliance with information rights legislation across the NHSBSA and its operational services. This will be done by supporting the Information Governance Manager in co-ordination the implementation of Information Governance across the NHSBSA ensuring compliance with initiatives and meeting legislative obligations and NHS standards for Data Protection, Confidentiality, Freedom of Information, Information Governance Management, Information Security, Information Quality Assurance and the National Programme.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

As a Senior Information Governance Officer you will handle the Freedom of Information (FOI) and Data Protection (DPA) information requests for all operation services across the NHSBSA).

You will be responsible for contributing to the development and maintenance of all relevant policies and procedures and for maintenance of compliance with information rights legislation across the NHSBSA and its operational services by supporting the Information Governance Manager in the co-ordination of the implementation of Information Governance across the NHSBSA ensuring compliance with initiatives and meeting legislative obligations and NHS standards for Data Protection, Confidentiality, Freedom of Information, Information Governance Management, Information Security, Information Quality Assurance and the National Programme.

In this role you will be responsible for:
1. Managing the Information Governance Officers) to ensure that all legal requests for information held by all NHSBSA services are replied to in line with legislative requirements, including monitoring, coordinating and advising.
2. Managing the Information Governance Officers(s) to ensure the provision of information on behalf of the NHSBSA in response to legal requests for information within the appropriate timescales, observing the relevant information rights law, analysing potentially complex and sensitive information as necessary.
3. Maintaining appropriate records in relation to all work undertaken to comply with Information Governance, FOI and DP rules and regulations.
4. Regularly review procedures and guidance for requesters to improve the NHSBSA handling of high volumes of information requests.
5. Making recommendations regarding the maintenance of the Information Governance web pages on both the intranet and internet web-sites.
6. Maintaining awareness of DP and FOI legislation and ensure implementation of any necessary changes within the NHSBSA to maintain compliance with legislation and best practice.
7. Being the information Asset Administrator for the systems used to manage all legal requests for information.
8. Supporting t