Senior Care Attendant

Crossroads Care NI is a voluntary organisation whose sole purpose is to provide as much respite care as possible to carers of whatever age and disability.

Crossroads have been providing a service to Carers in Northern Ireland since 1979. We provide services through our domiciliary, Young Carers and In Your Prime projects.

Our mission is to provide quality, highly trained dependable staff to our customers, whenever they need us.

**OVERALL PURPOSE OF THE JOB**

Crossroads senior care attendant will be an exceptional care attendant with additional responsibilities within their local area. This role will support Crossroads in providing quality care in the community over a 24/7 rota.

The role will support both care attendants and scheme mangers in the everyday running of the organisation.

**Weekly Hours**:
35 hours per week (minimum)

**Hourly Rate**:

- £11.20 per care hour worked Monday to Friday
- £11.60 per care hour worked Saturday and Sunday
- Plus 25p per mile paid, up to £1 per hour

**Essential Criteria**:

- Right to live and work in the UK
- Full valid driving licence, access to a car and willing to obtain business use.
- Residing in the area advertised
- 6 months previous paid caring experience
- Have internet access and be computer literate

**Desired Criteria**:

- One years previous caring experience

**About The Role**

**PRINCIPAL DUTIES AND RESPONSIBILITIES**

Within your local area you will:

- Provide excellent care and support services to Crossroads clients in line with best practice and company policies.
- Carry out spot checks to ensure colleagues are working within the policies of Crossroads including such things as punctuality, dress code and quality of care.
- Be the principal person providing new staff with the opportunity to shadow you as you liaise with clients and provide care, showing them how an experienced and professional member of staff is expected to conduct themselves.
- Support care attendants, clients and social workers within your local area, outside normal office hours by carrying the on-call phone and dealing with queries such as missed calls, client hospitalisation, sickness absence and safeguarding concerns.

**The on-call will be allocated on a rota basis.**

The on-call operating times are as follows:
Monday - Friday 7am - 9am and 5pm - 11.30pm

Saturday and Sunday 7am - 11.30pm
- To work as part of the on-call team including the on-call manager and wider team in your region to provide holiday cover for senior care attendant colleagues.
- To ensure the timely collection of client report sheets and prompt delivery to the Operations Office on a monthly basis.
- To work in conjunction with the Operational Office in carrying out monitoring duties as specified.
- To ensure the timely placement of care plans within client’s homes.
- To carry out client reviews on yearly basis or when instructed by the Operational Office.
- To attend trust reviews as and when required.
- Ensure that care plan folders have sufficient documentation and forms for completion by care staff.
- Ensure that all paperwork is being completed correctly and accurately, and all information recorded is legible.
- Carry out risk assessments for care staff.
- Ensure that ‘Service User guides’ are provided to clients and fully explained including the fact that we are a registered charity; (coppers for Crossroads fundraising box).
- To contribute to fundraising through ‘Coppers for Crossroads’ and distributing and collecting fundraising boxes.
- Ensure that the Scheme/Operations Manager is appraised of information in relation to the client.
- Ensure that all relevant information is reported to the Scheme/Operations Manager in a timely and accurate manner.
- Distribute PPE including gloves, aprons, hand sanitizer etc. to care staff.
- Ensure the safe, punctual and confidential return of all Crossroads documentation at the end of a client’s package with us.
- To be a local safeguarding ambassador to support the organisations safeguarding champion when ensuring the safe, effective and compassionate care of all Crossroads clients.
- To effectively communicate with service users, work colleagues and managers.

**Please note that the post holder is required to carry out tasks across all divisions of Crossroads Care NI - Charitable Group.**

**PERSON SPECIFICATION**
- Integrity and good character - being honest and trustworthy
- Excellent reliability/attendance
- Highly self motivated
- Works to high standards
- Ability to maintain confidentiality
- Ability to deal with clients and their families/Next of Kin in a professional and helpful way

**Required Criteria**
- Right to work and live in the UK
- Full driving licence, valid insurance (business use), use of a car
- Residing in the area advertised
- Six months previous caring experience
- Have internet access and be computer literate

**Desired Criteria**
- One years previous caring experience

**Skills Needed**

Ability to Identify and Antici