Night Guest Service Agent

**Additional Information** Night Guest Service Agent

**Job Number** 23037487

**Job Category** Finance & Accounting

**Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**We are hiring for a Night Guest Service Agent**

**Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments**

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

We are currently recruiting for **an ambitious and passionate Night Guest Service Agent **who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

**Salary**: £12.50 per hour including Marriott benefits and other incentives; immediate start

**REWARDS FOR WORKBENEFITS FOR YOUR LIFESTYLE**
- A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals
- Discounted room nights & food and beverage - because your well-being means so much
- Complimentary laundry, free meals on duty
- Access to fabulous and flexible benefits to help you in and out of work
- Access to major high street discounts so you can treat your friends and family as required

**CONNECT YOUR PASSION WITH A REWARDING OPPORTUNITY.WHAT WE’RE LOOKING FOR**:
**YOUR PERSONAL IMPACT**
- Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Serve welcome drinks to guests.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Complete Express Check out envelopes.
- Identify any special requests.
- Complete designated cashier and closing reports in the computer system.

**Come and join us today, and become part of the Marriott family.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.