Collections Officer

2 weeks ago

Swindon, United Kingdom Fleetcor Full time

**This is Materntiy Cover position FTC up to 12 months.**

**About us**:
FLEETCOR Technologies (NYSE: FLT), is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments. We’re passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision - and our passion.

**About the Collections Officer**:
We are currently seeking a Collections Officer for Maternity Cover within our collections team based in Swindon. The role will see you working with our cooperate accounts (private and public sector) to ensure the timely collection of all customer payments in order to minimize bad debts.

**Key Accountabilities of Collections Officer**:

- Ensure accurate ledger management following best practice procedures at all times
- Management of unpaid Direct Debits
- Undertake timely referral of collection issues to first line management
- Build and develop positive relationships with all internal and external colleagues, suppliers and clients
- Contribute to service delivery levels by providing guidance to others and informing the decision making processes wherever possible
- Ensure customer queries are responded to promptly

**Specific Deliverables & KPIs**
- Debt ageing to be maintained at less than 40 days or referred for approval. Specific recovery targets as defined to be met
- Responsible for meeting departmental targets and deadlines
- Identification and correct handling of overdue debt and escalate to line manager where appropriate
- Maintenance of internal information database comprising customer data for assessment purposes
- Ensure compliance with Data Protection Act where any payment information is provided

**Working Relationships**:

- Internal: All internal personnel - Sales, Credit, Finance, Customer Service, Account Managers, Marketing
- External: Customers, Collections Agencies

**Decision making Authority**:

- Recommendation of temporary deactivation of accounts within defined overdue debt decision matrix

**Skills, Knowledge & Desirable experience**:

- Previous credit control collection experience is essential
- Excellent verbal and written communication skills with professional telephone manner
- Good attention to detail and accuracy
- Methodical and organised
- Computer literate, particularly in use of Excel
- Team player
- Ability to work on own initiative
- Able to make own decisions and to recognise when to escalate

**The rewards we give you**:

- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal - Perk Box
- Access to LinkedIn learning

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21,255.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Swindon, SN5 8UZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- accounting: 1 year (preferred)
- credit control: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Swindon, SN5 8UZ

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