Customer Relations Consultant

**Customer Relations Consultant - Hanley, Stoke**

Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Customer Relations Consultant to join our team in Stoke who will act as a central point of contact for internal, and external customers in the resolution of complaints.

We’re looking for confident people who remain calm under pressure and have experience of dealing with difficult conversations. Being able to resolve an issue for a customer from start to end is a rewarding feeling, so we would like to hear from anyone with transferable skills who has experience with customer facing roles and telephone/written communication.

**Duties and Responsibilities**:

- Acknowledging and investigating new complaints; introducing yourself to the customer/policyholder, and letting them know you are now personally managing the situation for them
- You then have the autonomy and responsibility to coordinate with all areas of the business to resolve the situation for the customer, so you’ll be a proactive person eager to get involved with other teams to make things happen and take action
- Dealing with clients, customers and policyholders to communicate actions taken to satisfactory resolution

**Skills and Experience**:

- Although we prefer those with a good level of previous industry experience, it’s not essential as we offer full support and training
- We value transferable skills and qualities and focus on what you can bring to the role
- Understand the value of delivering great customer service
- Ability to deal with challenging conversations confidently and calmly
- Delivering outcomes including adapting a sensitive approach where required

**What We Offer**:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

**A bit about Davies**:
We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Our values**:
As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”:
**I**nspire each other - We inspire and motivate those around us, we support our colleagues to deliver an excellent service

**D**eliver on our promises - We deliver a great service to our clients and colleagues, we use our judgement to do what is right, we deliver on our promises

**E**mpower you to act - We deliver great results to help Davies grow, we take ownership and do what we say we will do, we take action

**A**spire to be the best, We are excellent in training, learning and professional life, we are driven to be the best we can be, we are reaching for the top

These values remain the cornerstone of what we do.

We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Work Location: In person