Events Supervisor

2 weeks ago

Bangor, United Kingdom Clandeboye Lodge Hotel Full time

**_We're looking for an Events Supervisor to join our Events team._**

**About the role**:
The Clandeboye Lodge is one of Northern Ireland’s top events and wedding venues, hosting in excess of 300 events per year, from small gatherings to gala and awards dinners attended by 300 guests. Our aim is to provide exceptional standards of service delivered by a helpful, courteous team.

**Salary**: £23,500 pa plus benefits

**Job description**:
Your main duties and responsibilities include, but are not limited to:

- Supervising and assisting with the day-to-day events operations, in line with Banquet event orders
- Delivering the highest level of guest satisfaction by providing a warm welcome, a friendly atmosphere and efficient service, delivered by a helpful and courteous team
- Controlling the quality of all products and services, cleanliness and maintenance within the department
- Liaising with relevant departments, such as Kitchen and Events sales team, to ensure the effective and efficient running of all events
- To deal with all customer complaints, queries and suggestions in the absence of your line manager
- To promote new ideas for business and product development
- Compliance with health & safety and food safety regulations, and cleanliness & hygiene standards
- Assist with departmental inductions, on the job and departmental training
- Carrying out any other related duties within the hotel

**You must**:

- Be motivated to go the extra mile in service delivery
- Demonstrate your ability to lead, motivate and inspire
- Have good organisational skills and be able to work well under pressure
- Be empathetic when interacting with guests and colleagues
- Have experience in working with POS and completing end of shift reconciliations
- Have good working knowledge of Microsoft 365 Word and Excel
- Be able to work shift patterns and be available to work day-time, evenings and weekends

**Your rewards**:
In addition to your basic pay, we schedule reasonable hours, offer flexibility wherever we can, free staff meals on shifts, free uniforms and a contribution to taxi fares if you do not have your own transport.

If you want to treat your friends and family, we’ll give you 50% off food, special family and friends rates for overnight stays and reduced green fees at Blackwood Golf.

**Support for your life inside and outside work**:
**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

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