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Customer Service Assistant

2 weeks ago

Edinburgh, United Kingdom Edinburgh Dungeon Full time

**Customer Service Assistant**

Edinburgh Dungeon, 31 Market Street
Edinburgh, EDINBURGH, EH1 1DF
United Kingdom

Right now, we're on the lookout for seasonal **part-time/weekend Customer Service Assistants** to deliver horrible memorable experiences in this distinctively thrilling attraction that takes you back to Edinburgh’s darkest history - **Edinburgh Dungeon**
**About the role**

In this varied role you will be the first point of contact for our peasants, offering a warm welcome, supporting them to stock up on Dungeon related goodies, answering any questions guests may have and acting as a sales representative.

This is a seasonal role offering a minimum of 10 guaranteed hours per week. Contracts will start from late March / early April to assist with the upcoming Easter period and beyond. We’re looking for someone that can work weekends and who is available during peak times (bank holidays and school holidays).

**About you**
**You’ll fit right in if you**
- Have an outgoing personality as well as the confidence and energy to interact with the dungeon dwellers and of course the traitors - going out of your way to deliver great service with everyone who you encounter.
- An adequate level of fitness and stamina is not required; an unpleasant appearance is a bonus.

Does this sound like it could be you? The cell doors are open and ready to welcome you
**Why join us?**
- Alongside a truly unique working environment, we also offer
- A competitive hourly rate, paid fortnightly
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount,
- Access to an exclusive employee discount website
- Local benefits
- **Merlin Magic Pass** - allowing your friends and family free entry into our attractions globally

Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.
**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.