Customer Experience Specialist
6 days ago
Location: Support Office (Alcester)
Do you want to be a part of a company that promotes working in a friendly and supportive environment, where every day is different?
Do you love talking to customers and building relationships both internally and externally?
Would you like to be a part of our ongoing journey to support adults of all ages to maintain their independence and stay in the comfort of their own homes?
If the answer to these questions is yes, we would love to hear from you
The Customer Experience Team are on a mission to understand what's important to our customers and sharing this insight with the wider business. After all, who knows us better than our service users?
**Who You Are**
You will have the autonomy to plan out your day to ensure you achieve your daily/weekly tasks and be required to support our inbound service line, so having strong organisational skills and an ability to prioritise tasks in a timely manner, is essential.
**To be considered for this role you need to have**:
- Previous experience working in a customer service environment
- Excellent listening, verbal, and written communication skills
- Strong organisational skills and an ability to prioritise tasks in a timely manner
- Have a quality over quantity mindset
- Be a team player with a positive, helpful, and flexible nature
- Be able to handle challenging conversations in a calm and professional manner
- Good Microsoft Office skills
- CRM knowledge and experience is useful, although training will be provided
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