Restaurant Team Member

We are looking for **dedicated and customer-focused Restaurant Team Members** to join our vibrant **Heavenly Desserts store in York City Centre**. Our team includes **Front of House (FOH) Waiting Staff** and **Back of House (BOH) Kitchen Team Members**.

**What We Offer**:
We believe in creating a workplace where our team enjoys coming to work. You’ll be part of a friendly and supportive environment with full training provided. For those eager to develop, there are opportunities to learn new skills and progress within the company.

**In addition, we offer**:
✔ **Competitive salary** - Up to **£22k**
✔ **28 holiday days**
✔ **Automatic enrolment** into a workplace pension scheme
✔ **25% employee discount**
✔ **Free drinks on shift**

**About Us**

Heavenly Desserts is the UK’s **leading premium dessert company**, offering guests a **world-class dining experience** with the finest desserts and exquisite beverages.

**Your Role**

As a **Restaurant Team Member**, you will be responsible for delivering an exceptional experience to every guest. This includes:
**Front of House (FOH) Responsibilities**:

- Welcoming and seating guests, ensuring their expectations are exceeded.
- Providing a warm, professional, and friendly service at all times.
- Taking orders, serving guests, and delivering outstanding customer service.
- Clearing and setting tables efficiently while maintaining a clean and organised workspace.
- Working alongside the management team to ensure the booking system operates smoothly.

**Back of House (BOH) Responsibilities**:

- Preparing and presenting **high-quality desserts, brunch items, and drinks** from our extensive menu.
- Maintaining **excellent food safety and hygiene standards** at all times.
- Assisting with kitchen prep, cleaning, and supporting the **KP/Pot Wash** when required.
- Ensuring consistency, accuracy, and speed in all food and drink preparation.
- Managing brunch service with efficiency, ensuring all dishes are prepared to high standards.

**What We’re Looking For**:
We value **hardworking, reliable, and enthusiastic individuals** who can **work well under pressure**. The key skills and attributes we seek include:
✔ A **strong work ethic** and ability to work effectively in a fast-paced restaurant environment.
✔ Proven experience in hospitality (preferred but not essential).
✔ Excellent **customer service skills** with a keen eye for detail.
✔ Ability to **work independently and as part of a team**.
✔ Confidence in **dealing with guests** and delivering a premium dining experience.
✔ Strong **organisational skills** with a proactive attitude.
✔ A smart and **professional appearance**.
✔ A willingness to learn, develop, and **embrace new challenges**.

**Join Our Team**

If you have the passion, experience, and work ethic to be part of a **winning team within a prestigious brand**, we’d love to hear from you

Pay: Up to £12.00 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount

Flexible language requirement:

- English not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

Application question(s):

- Due to the nature of our business, we require our team members to work around 2-3 closing shifts per week which end around 12am. Are you able to get home safely at that time of night?
- Can you describe the steps you take to ensure food safety and hygiene in a kitchen or service environment?
- How would you deal with a difficult customer who is being rude or demanding?
- A customer is unhappy with their dessert and complains. How would you handle the situation?
- Have you ever had to work under pressure in a fast-paced setting? How did you manage it?
- Imagine the restaurant is extremely busy, and multiple tables are waiting for their orders. How would you prioritise tasks?
- How far do you live from the store? And how would you usually commute?

**Experience**:

- Restaurant / Cafe: 1 year (preferred)

Work Location: In person