IT Support Engineer
1 day ago
**Overall purpose of the job**:
Vysiion have a great opportunity for an IT Support Engineer to join our IT team based in Chippenham.
We are looking for an enthusiastic and personable individual who likes to be kept busy and is keen to learn and develop. As part of the IT team, your role will be to provide 1st & 2nd line support to our staff across the business (both office and remotebased), as well as onboarding new starters, deploying new Windows PC's and laptops, maintaining and support company hardware and software, and helping to keep our guides / documentation up to date.
**Key Responsibilities**:
- Proactively monitor and respond to helpdesk tickets, ensuring they are dealt with in a timely manner and escalated where necessary
- Investigate, diagnose and solve computer software and hardware issues (referring onto suppliers/manufacturers where necessary)
- Build, configure, deploy, maintain, troubleshoot and support desktops, laptops, printers, desk phones and AV room equipment
- Maintain, troubleshoot and support Windows Servers (2012 R2 and newer)
- Support corporate mobile devices, and the associated management platform (InTune)
- Work with hardware and software vendors to help resolve issues / arrange replacements where necessary
- know how to log on
- Contribute to, update and maintain company documentation (asset registers, policies, processes, knowledgebase articles / documentation)
- Be part of the out of hours on-call rota (for dealing with urgent issues outside of core
- business hours)
- Management of any Third Party suppliers to ensure services are provided to meet Customer SLA’s and expectations
**Knowledge and Experience required**:
- Experience with supporting Windows Server 2012 R2 or newer, and associated roles
- Understanding of Azure and On-Prem Active Directory
- Desktop troubleshooting
- Understanding of RMM Tools
- Good understanding of networking concepts and troubleshooting of firewalls and switches
- Good understanding of PC hardware, network hardware and software products
- Understanding of ITIL concept and processes
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