Hotel Receptionist

**Receptionist** _- Elevate Your Hospitality career at The Bear Hotel_

**Salary: £27,040 per year pro rata**

**Hours: We have 40 hours available per week for the right person**

**About Us**:
At The Bear Hotel, we're more than a hotel; we're architects of unforgettable experiences. Nestled in the heart of the community in Cowbridge, offering a fabulous place for guests to eat, meet or stay in our many restaurants and stunning guest rooms. At The Bear, we offer a job and a journey to exploring your goals in hospitality. As part of the Town & Country Collective, we are committed to redefining hospitality with a unique blend of Welsh warmth, innovation, and exceptional service.

**Why Join Us: Why not, we offer,**
- A Professional Oasis: Join a dynamic team in an enchanting location and experience the benefits of a professionally managed establishment with personality
- Championing Excellence: Our values of passion and professionalism underpin everything we do, offering you the opportunity to excel in your career.
- Creating memorable experiences: Bring our service promises to life by anticipating our guests needs and making their stay an experience they will never forget.
- Beautiful market town surroundings: Immerse yourself in the wealth of independent shops of a Welsh Market Town

That’s not all, we want you to be part of our hospitality family, who believe in looking after each other, which is why we offer,
- Complimentary food whilst on duty
- Preferential rates for accommodation
- Qualifications relevant to your role (if you choose)
- A training and development pathway to help you be the best of you
- A work buddy to show you the ropes
- Discounted meals for you (for up to 4 people)
- A reward scheme to recognise elevated service experiences
- A Performance Management framework to help you achieve your goals

**Key Responsibilities**:
**Receptionist - Giving a warm Welsh welcome to our guests**:We're seeking a receptionist who is passionate about delivering exceptional customer experiences. Anticipating our guests needs and making sure their stay with us is set up to create a memorable experience. We welcome ideas to constantly improve, driving the room revenue forward and working collaboratively with our Front of House team to deliver exceptional guest experiences and generating profit.

**Guest Experience Guru**: Continue to find ways to elevate the service we offer our guests so they will always remember how we made them feel and the memories of staying with us. Listen and anticipate their needs where possible by adding little touches they didn’t expect.

**Help us deliver and grow our business**: Support our room yield by showcasing our rooms and overnight stays, we are unique and we want our guests to experience our Welshness in stunning locations.

**Requirements**:

- **Experience**: Previous customer service or receptionist experience, showcasing your commitment to creating guest experiences they won’t forget.
- **Passionate Personality**: Perfect for creating positive guest experiences and cherished memories.
- **Team Catalyst**: The ability to collaborate with the rest of the team, particularly the Front of House team to ensure their welcome into our hotel runs smoothly.
- **Communication Champion**: The ability to communicate well with our guests and listen if we get something wrong, and help fix the issue and re-establish the customer experience to be a good one.
- **Grow our business**: By managing reservations and the guest experience at point of booking so we get it right for our customers and their experience is what we promised at time of booking.

Come and be a part of our Town & Country family, where we don't just provide hospitality; we create memories that last a lifetime, whilst investing in your future.

**Job Types**: Full-time, Permanent

Pay: £27,040.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme

Work Location: In person