Leisure Club Assistant

POTTERS RESORT

Leisure Club Assistant

This role is based at Five Lakes ~ Maldon, ESSEX CM9 8HX

If you’re good at what you do, you can work anywhere. If you’re the best at what you do - come and work with us at Potters Resorts - Five Lakes, the UK’s only all-inclusive Resorts

We have some fantastic opportunities available right now for team players with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day. To be considered for this role, you will have experience in a face to face customer service role.

Along with a competitive salary we will offer you
- Personal Development and Accredited Learning opportunities with our Potters Academy
- Employee Assistance and Wellbeing Programmes
- Cycle to Work Scheme
- Free Gym & Leisure facilities
- Friends & family discounts
- Team Recognition, Awards & Treat Days
- Loyalty Awards

About the Leisure Club Assistant role;
- To provide a friendly service to our guests at all times
- To have a robust understanding of the day-to-day operation of a Leisure Club including; Pool & Gym.
- To support the Leisure & Spa Manager delivering exceptional customer service, building a rapport with our resident Guests, and leading and motivating the Leisure team with the delivery of our 5 star service standards
- Ensuring that attention to detail reflects our professionalism; you will be expected to carry out regular audits and quality checks on all Leisure Club, Gym, and Swimming Pool facilities, addressing any shortfalls and ensuring that our 5star operational standards are maintained at all times
- Ensuring that cleanliness is kept to the highest standards on poolside, changing rooms, sports and leisure facilities, gym and spectator areas.
- Ensure the safety of all guests and team members by supporting the compliance and delivery of all company health and safety standards and systems, meeting all legal obligations as well as ensuring the security of equipment, chemicals and plant rooms

*
You will take personal pride in;
- Providing a friendly, approachable and enthusiastic service to our guests
- Providing outstanding leisure, and gym facilities for our guests
- Being approachable and supportive to all team members
- Being Guest focused, building a rapport with residential Guests as well as with Leisure and Members
- Having a keen eye and strong attention to detail
- Having excellent organisational skills
- Taking responsibility for your own personal and professional development
- Promoting teamwork by establishing strong working relationships with those around you, by treating your colleagues with respect

**Hours of work**:

- Leisure Club is open from 7.45 a.m. to 7.30 p.m.
- You will work approx. 20 hours per week to include early, late and weekend shifts

**Shift times**:

- 7.15am - 3.45pm
- 11am - 7.30pm
- 3.45pm - 7.30pm

**Rates of pay - Based upon age**:
£10.75 per hr (Over 23)
£10.50 per hour - 21 - 22
£9.10 per hour - 18 - 20
£8.91 per hour - 16 - 17

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay - then you could be just the person we’re looking for

As a newly expanded and re-developed Resort we are able to offer a wide variety of roles and opportunities. To ensure that you are the best you can be, we’ll ensure that you are trained by the best and that you will receive continued training, support, and personal development throughout your career with us.

The atmosphere on Resort is busy, fast-paced, and exciting, and no two days are ever the same So, what are you waiting for ?