Dorchester Dental Operational Assistant

2 weeks ago

Dorchester, United Kingdom Devon Doctors Ltd Full time

Access Dental is looking to recruit a Dental Operational Assistant in our Out Of Hours emergency clinic based at Dorchester Hospital.We are looking for a Dental Operational Assistant to support the service over various Sundays and Bank Holidays. Shifts typically run on a Sunday between 08:30 -13:30.

**Job Summary**:

- To provide an efficient and effective patient reception/administration function.
- To work as a member of the Dental Access Team, supporting dental nurses and dentists.
- To ensure patient information is recorded accurately and within a timely manner.
- To ensure receipt of patient charges (where appropriate) is collected and appropriate documentation is completed.
- To liaise and communicate with the Devon Doctors Control Centre and dental triage team.

Devon Doctors Group are a not-for-profit organisation that has been delivering urgent care to Devon’s million plus residents for more than twenty years as Devon Doctors, and since April 2018 we have also been providing the Integrated Urgent Care Service in Somerset as Meddcare. Additionally, as The Clock Tower Surgery and Access Dental we offer a range of dentistry and primary care services across the Peninsula.
- Liaise with the Control Centre if a dentist or dental nurse fails to arrive / is delayed for their shift.
- Work as a member of the team providing all aspects of reception style duties, including transcribing call details from faxes received, completing appropriate paperwork to enable clinical team to treat patients, and directing patients to the waiting area.
- Monitor patient waiting times, liaising with clinicians and patients to inform them of this.
- Ensure prescription protocols are followed in line with Access Dental guidelines.
- Assist in ensuring that the Department of Health and Access Dental/Devon Doctors performance standards are adhered to at all times.
- Liaise with the Control Centre Shift Manager should incidents arise, ensuring issues are recorded in the Control Centre ‘log book’.
- Ensure all operational changes appropriate to the Dental Access Centre (DAC) are implemented and adhered to.
- Ensure the DAC remains clean and tidy at all times.
- Ensure compliance with the Data Protection Act - Patient identifiable information must be secure and not visible to members of the public.
- Ensure that you are fully conversant with Manual Contingency procedures in the event of a systems failure.
- Ensure that you and other staff members are conversant with local fire regulations and Health & Safety responsibility.
- Collect and dispense receipts for patient charges received. At end of clinical session balance cash collected and record in appropriate documents.
- Attend staff meetings / training as and when required.
- Monitor levels of stationery in stock and re-order through agreed processes.
- Provide relevant feedback to Line Manager in relation to operational and personnel issues.
- Abide by the Devon Doctors Code of Conduct.
- Any other duties as reasonably requested by the Line Manager/Management Team.

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