Tenancy Sustainment Officer

**PURPOSE OF THE JOB**:This is a key post contributing to the delivery of Adullam’s housing services to its residents. Working within Association’s corporate aims and objectives you will deliver customer focussed service.

You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.

You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.

You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.

You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**
- **Property Management**
- Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
- Ensure the appropriate actions are undertaken for disposal or acquisition of properties.
- Effectively work for the efficient turnaround of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs and replacements are completed quickly. You will ensure supported accommodation is available for use in line with local Key performance Indicators.
- Oversee and carry out where necessary the basic cleaning and room turnaround tasks to ensure Adullam’s standards are maintained.
- Carry out regular H&S checks as determined by the client group, management agreements and Adullam’s policies.
- Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
- Ensure the properties are let to Adullam Standards and maintained as such, monitoring properties for damage or abandonment or misuse.
- Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
- Ensure that accommodation furnishings and Welcome Packs are available for new lets. Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
- Recharge the resident for any damage or missing items from the inventory.

- **Fair Access and allocation**

2.1 To generate referrals and promote accommodation vacancies by liaising with partner agencies. (e.g. Housing options, Single Point of access).

2.2. Manage referrals and assess risk ensuring fair access to accommodation in line with specialist selection criteria.

2.4 To assess priority of need and manage the accommodation waiting list ensuring no vacant properties and void turnaround time is minimised
- **Tenancy Management**
- Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services.
- Ensure the letting of property is in line with local policy with sign up where necessary. To meet with new residents at the point of move in or within 2 weeks of move in, as part of their induction and understanding of their tenancy responsibilities and rights**.**
- Monitor and enforce any breaches in occupancy agreements, in consultations with support services teams.
- Work pro-actively with residents and support staff to ensure residents understand and pay their rents and service charges and that payment options are put in place to support them to do so.
- To co-work with multi-disciplinary teams and operational management in the management of crisis and prevention of homelessness to sustain tenancies in line with statutory obligations.
- Establish good relationships with neighbours. Ensure any concerns or incidents they have are responded to professionally and quickly. Record and deal with any neighbour complaints in accordance with Adullam procedure.
- Respond quickly to complaints and ensure any concerns or incidents reported are managed professionally and quickly.
- Assertively manage incidents of harassment, ASB or discrimination in line with Adullam’s policy.
- Take appropriate action to terminate occupancy agreements including serving eviction notices together with the preparation of paperwork for court proceedings.
- Ensure residents are visited regularly and supported regarding their obligations under the licence or tenancy agreement, in particularly rent payment and property maintenance.
- Work in liaison with the asset management team to ensure the provision remains relevant to the residents needs and address issues of disrepair.
- To Identify and address barriers to move on accommodation to ensure tenancies are terminated appropriately and legally to avoid risks and losses to Adullam wherever possible minimising any adverse impact on the resident.
- **Administration Duties**
- Ensure accurate I.T. and file records are kept on individual tenancies and properties particularly in relation to void management, tenancy s