IT Support Engineer

2 weeks ago

Maidstone, United Kingdom Pearson Whiffin IT Full time

**My client is seeking a 1st/2nd line IT Support Engineer.**

**Reporting to the IT Manager based in Maidstone, Kent, my client is seeking we require an enthusiastic, self-motivated individual to join their busy and growing IT Department, assisting with initial fault diagnostic and remedy of day-to-day issueswith the Company's IT equipment, along with assisting in project work and the deployment of new equipment.**

**This role would suit someone with industry certification such as CompTIA or someone with industry experience or a bright, enthusiastic apprentice may be considered.**

**Responsibilities Include**:

- Answering of 1st line support calls, and logging on to the ticket system.
- Providing basic 1st Line IT support, initial fault diagnostic and feeding into 2nd Line if required. Providing remote support on basic troubleshooting/software issues, password resets etc.
- Setup of new PC, mobile phones and tablets.
- Printer troubleshooting.
- Basic network troubleshooting.
- Monitoring reporting from key systems for issues. Such as anti-virus alerts, backup failures etc.
- Patch management and Windows update tracking.
- Assisting with ink/toner tracking and dispatch.
- Other adhoc duties, as appropriate.

**Person Specification**:
**Key Competencies**:

- Active Directory, group policies and Office 365 administration experience
- Understanding of DNS, DHCP and VPN setup
- Knowledge of PC & Printer troubleshooting on Windows 10
- Experienced with iOS device setup and deployment within a business. Assisting users with migrations to new handsets and moving their data.
- Avaya phone system admin experience or training would prove beneficial

**Essential Qualities**:

- Self-motivated, enthusiastic, with a positive 'can do' attitude.
- Ability to work alone and as part of a busy team.
- Excellent organisational skills & high attention to detail.
- Able to work under pressure or to tight deadlines.
- Well-presented, professional but friendly approach to business.
- Willingness to travel between locations
- Driving license
- Flexibility in duties.

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