Accommodation Sustainment Worker

Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 15 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and to help them reach their full potential.

As an “Accommodation Sustainment Worker” you will be part of a dedicated team ensuring we provide a high-quality temporary accommodation service that reduces the risk of a return to homelessness or rough living for customers accessing our provision.

**Hours of Work**

40 hours per week.

Working shifts will be between the operating hours of 0830 - 2130 on a 3 week rolling rota, including days, evenings and working one weekend in every 3. Maninplace operates 365 days a year, therefore shifts will include bank holiday and Christmas period working.

**Salary & Benefits**

£10.25 per hour.

Annual leave entitlement.

Access to the work-based pension scheme with company contributions made after successful 3-month probationary period.

Mileage allowance of 45p per mile.

**Qualifications & & Experience**

Qualifications at level GCSE or above in English, Maths. Experience in housing/supported housing or homelessness provision would be advantageous.

Full UK driving licence and use of own vehicle is essential. You may be required to add business use cover to your insurance policy (policy & insurance company dependant). Enhanced DBS Certificate is required for all applicants.

**Responsible to**

Property Standard & Reviewing Officer

**Location of Work**

Working at various property locations throughout the borough of Telford and Wrekin.

**Job Summary**
- Working in a variety of properties ensuring a high standard of decoration, cleanliness and safety exists at all times.
- Preparation of accommodation prior to letting, including the carrying out of thorough cleaning and minor redecoration tasks, making of beds and occasional building of flat packed furniture in readiness for new customers.
- Be responsive to customer requests relating to their accommodation needs, and direct to support services where appropriate.
- To be part of a team managing temporary and longer-term accommodation units, providing safe and secure environments for customers to thrive and succeed.
- The delivery of responsive assistance to customers to enable them to achieve their accommodation goals, thus preventing a return to homelessness or rough sleeping.
- Working to assist customers to build their skills and confidence and sense of wellbeing, with the aim that customers will be able to live independently and maintain their own tenancy.
- Liaison with other services and agencies including Floating Support services delivered through the “Inspire To Thrive Telford” partnership”.
- Provide staffing support to the Accommodation Sustainment Services during periods of staff sickness and annual leave, ensuring adequate cover is in place at all times.

**Duties & Responsibilities**
- **Daily Activities**_
- Provide assistance to customers outside of office hours. This will require operating from different sites across Telford.
- Respond appropriately to the needs of vulnerable customers relating to their accommodation.
- Collect weekly utility and/or rent charges from customers residing within Maninplace accommodation.
- Work with customers to resolve any financial debts and help to sustain their tenancy.
- Completing tenancy reviews with customers.
- Provide security, monitor and defuse any anti-social behaviour to ensure a safe environment for customers, neighbouring properties and staff team.
- Carry out regular inspections of properties to fulfil Health & Safety requirements and to meet legislative obligations.
- Identify, record and carry out simple repairs and respond to emergency repairs where possible. Reporting of more substantial repairs to the relevant persons.
- Ensure that all properties visited are clean and any hazards are dealt with swiftly and safely.
- Record and report meter readings and ensure any concerns are raised as appropriate.
- Carry out weekly fire safety checks and ensure that fire safety and occupancy posters are in place and up to date.
- Ensure that any rubbish found is removed and recycling is carried in line with local authority guidelines.
- Ensure accommodation is cleaned and prepared in readiness for new customers following the departure of previous occupants. This may include minor decoration of walls, etc, if dirty or damaged, replacing broken furniture items with new, and thorough cleaning of accommodation throughout.
- Monthly deep clean of properties.
- Liaison with neighbours to foster good community relations.
- Record all customer interactions that occur throughout each shift.
- Provide assistance to other staff members who are lone working.
- **_Abilities Required _**

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- Be highly confident as a lone worker.
- Demonstrate the ability to work calmly and professionally when under pressure.
- Be m