Dealership Receptionist

TMS, a well-established and successful company, is looking for a **highly professional Weekend Receptionist** to join our team at the Kia Loughborough dealership. **About the Role**: As the first point of contact for our customers, your focus will be on delivering exceptional customer care. You’ll take the time to engage with visitors, creating a positive and welcoming experience while ensuring a smooth handover to the appropriate sales or service team member. **Key Responsibilities**: - Greet and welcome customers warmly, ensuring their needs are met promptly. - Direct visitors to the appropriate staff member and offer refreshments. - Handle telephone enquiries with professionalism and efficiency. - Maintain a clean and organised customer-facing environment. - Carry out general administrative duties to support the smooth running of the dealership. You will play a vital role in representing the dealership and ensuring our customers receive the highest standards of service and satisfaction. **About You**: To thrive in this role, you should be: - A genuine "people person" who can build rapport effortlessly. - Calm, organised, and professional in a busy environment. - Detail-oriented with exceptional organisational skills. - Confident and approachable, with strong communication abilities. **Experience**: - Previous experience in a customer service or receptionist role is essential. **Working Hours**: - Saturdays: 09:00 - 17:00. - Occasional cover for annual leave may be required. **What We Offer**: At TMS, we value our employees and offer a comprehensive benefits package, including: - **Hourly Rate**: £12.21 per hour - **Pension Scheme**: Contributory. - **Private Medical Insurance**: Available after 3 years of service. - **Life Insurance**: Provided after 3 years of service. - **Employee Discounts**: On vehicle purchases, servicing, parts, and body shop services. - **Manufacturer Training**: Regular opportunities for professional development. - **Referral Scheme**: Earn £250 for successful referrals. - **Gifts and Wellbeing Support**: Birthday and year-end gifts, plus access to mental and physical health support through the BEN charity. If you are passionate about delivering outstanding customer service and want to join a dynamic and supportive team, we’d love to hear from you **Job Types**: Part-time, Permanent **Benefits**: - Company pension - Employee discount Schedule: - Weekend availability **Experience**: - Customer service: 2 years (preferred) - Receptionist: 1 year (preferred) Work Location: In person Reference ID: TMS-047