Helpdesk Agent

We're recruiting a Helpdesk Agent to join a leading company within the maintenance and facilities management industry, based in Linford Wood. This is a Night Shift role where you'll be working from 8.30pm to 7.30am on a 4 on, 4 off pattern.
In this role, you'll be working at the beginning of the Customer's journey, using your excellent customer service skills to identify their requirements. As a Helpdesk agent, you play a pivotal part in making the customer's experience, the best possible andexhibiting the company values at all times.
You'll soon find that you're working in an engaging environment supported by a company that cares for its employees and is led by a team who understands the importance of personal development and recognising their staff.

**Responsibilities**:

- Handling customer calls, managing expectations and resolving any issues ensuring a right-first-time resolution
- Manage workflow and administrative tasks in line with client SLA's
- Use appropriate questioning and listening skills to identify and offer solutions to customers
- Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer Experience.
- Take proactive steps to positively impact Contact Centre targets
- Ensure a clear knowledge and understanding of team objectives and priorities
Skills and experience
- Previous experience working in a night shift role
- Strong verbal and written communication skills
- 2 years or more experience working in a customer service environment
- Ability to read and understand technical documentation
- Demonstrate a strong commitment to customer service in all activities
- Excellent problem-solving skills

**Benefits**:

- Pension contribution
- Healthcare and life assurance plan
- Access to Perkbox benefits
- Free parking after completing probation