Learning Leader

2 weeks ago

Dagenham, United Kingdom Bensons for Beds Full time

**Learning Leader -Dagenham Transport team £38,872pa**

We are looking for a individual with a passion for learning and helping others to succeed, to be our **_Learning Leader_** at our **_Dagenham DC_**

**_ You must have a valid C+E or C driving licence with a full driver CPC and experience within a driver training/learning and development role_**
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**Core Purpose of the role**

To provide training and support ongoing learning for our customer delivery crews and administrative teams within the cross dock centre at Dagenham.

**_ Key Activities and resposibilities_**
- Deliver initial induction and training to all new colleagues, including driver assessments where required.
- Monitor required training completion for all team members and put in place actions to ensure compliance across the site.
- Complete delivery crew evaluations, specifically relating to customer feedback, performance expectations to support the management team in delivering a high quality service.
- Deliver 1:1 and group sessions on new and existing initiatives, ensure regular and scheduled refresher training is undertaken as required.
- Attend agreed meetings and activities to report / brief on training activity.
- Attend train-the-trainer sessions to keep up to date on Bensons For Beds service delivery requirements and new products.
- Provide ‘on road’ coaching and guidance with crews in ‘live’ deliveries, supplemented with debrief and follow-up sessions.
- Provide all statutory training for GDPR, H&S, road transport legislation including tachographs, vehicle checks and other mandatory driver requirements
- Act as an ambassador for the company and provide a high level of leadership for our delivery crews, taking pride in demonstrating all company values at all times.

**Knowledge and Skills**
- Ability to monitor and research changes in legislation and update training documentation as required.
- Self-starter and able to organise own work based on business/operational requirements
- Abitlity to communicate with colleagues at all levels
- Computer literacy
- Health and Safety
- Positively contributes to a team
- Hard working and willing to go the extra mile
- Great customer service ethic
- Self motivated and disciplined

**Qualifications and Experience**
- C+E or C1 driving licence with a full driver CPC essential
- Multiple years in a driver training/learning development role essential
- IOSH or NEBOSH Qualification desireable
- Transport Manager CPC Desireable
- Multiple years experience in a driver training/learning & development role
- Effective communication skills - engaging, confident and motivational
- Proven ability to deliver engaging and business focused briefings
- Passion for customer service, excellence and learning
- Planning and organisational skills
- Influencing and Interpersonal skills
- Effective coaching skills
- Resilient and has a positive attitude
- Ability to understand and translate our values
- Like challenges and trying new things

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