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Client Relations Assistant

2 weeks ago

Maidstone, United Kingdom Maplewood Court Full time

We are excited to be expanding our Client Relations team in Kent and if successful, you will work between 2 luxurious care homes, one in Maidstone and one soon to be opened in Wigmore near Gillingham. You will be expected to work flexibly across both sites and full training will be given. Car and driving licence essential, mileage allowance to one of the homes.

Our Client Relations Assistants play a vital role in connecting with our potential new residents and their families. With loads of energy, enthusiasm, and hard work you can help us build strong, lasting relationships with our local partners, families, and the local communities. Don’t miss this opportunity to be part of something amazing.

**Working at Oakland Care will result in some excellent rewards & benefits including**:

- Free meals and drinks on duty.
- Refer a Friend Scheme paying up to £1000 per successful referral - for all roles within Oakland Care.
- Recognition and staff appreciation initiatives.
- Long service awards.

And much more.

**Location: Maplewood Court, Northumberland Rd, Maidstone ME15 7TA & Osbern Manor, our brand-new Care home coming soon in Wigmore (Gillingham, Kent)**
- Working primarily within a small friendly team of 3, covering the Kent cluster, but also as an integral member of the bigger Maplewood Court, and Osbern Manor care home teams.

**Hours: 40 hours per week**

**Pay: £29,680 Per annum (Mobile and Lap-top will be provided)**

**Contract: Full-time, Permanent**

**Car and driving licence essential. (Bonus to be discussed at interview)**

**“Are you ready to join a high-calibre Care Home provider with an award-winning reputation?”**

**What you need**:

- Good interpersonal skills.
- Confident in client relationship building.
- An outgoing personality.
- Excellent written, non-verbal, and verbal communication skills.
- Excellent presentation & professional attitude.
- Flexible approach to working hours.
- Always promote a professional image for the company.
- Ability to travel to other homes by car, for training/support.
- Positive attitude.

**What you will be doing**:

- Build positive relationships with families of potential residents, and external stakeholders.
- Promote a positive culture within the home.
- Create an excellent client experience.
- Ensure new enquiries are added to the database.
- Organise and design “taster” events for prospective customers.
- Ensure the show suit is presented to company standard.
- Support the move in process, ensuring that the resident and their families experience is positive.
- Ensure that all required moving in documentation and finances are completed prior to admission.

**“Our mission”** is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
- ** Family**:

- ** Integrity**:

- ** Respect**:

- ** Exceptional**:

- ** Sustainable**

INDFOH