Sales Support Administrator

**Background of Role**

The Steppes Travel Group is a specialist Tour Operator offering a wide range of interesting and inspiring holiday programmes worldwide. Steppes Travel has been operating highly personalised holidays for over 30 years. Our itineraries are carefully constructed by our experienced, knowledgeable and extremely well travelled staff, to ensure that our clients are looked after at all times while abroad and by highly qualified guides. We have continued to grow and develop our business and invest in our staff; by improving the office environment, developing new technology and products, plus adapting the company infrastructure and business plan.

This role is a key to growing the Steppes business and our overall success. This job description is designed to give you an understanding of what is expected of you, in this role, as well as how the position relates to the rest of the company.

We are located in a dog-friendly office in central Cirencester.

**Duties and Responsibilities**

**General**:
The primary role is to support sales staff by preparing all client documentation and help to maintain a high standard of client service. Your main responsibilities within this role consist of updating and compiling confirmation and final documents, managing flight bookings and ticketing of these but also liaising with clients and suppliers to ensure all aspects of the client’s trip have been covered.

**Specific**:

- Compile confirmation and final documents for clients
- Revise and update tour itineraries and dossiers
- Contact overseas agents and organise payments
- Create flight reservations and communicate with consolidators plus ticketing
- Liaise with clients and manage client files including taking payments
- Answer the phones and deal with client enquiries
- General administrative support and assistance in office including post

**Individual responsibilities**
- Develop your own skills through training within the company
- Take part in relevant information sharing
- Help to create a supportive department that works towards sales, personal and departmental targets.

**People and departments, you will need to liaise with**
- MD and senior management team
- Sales team
- Marketing team
- Peers in other departments
- Finance team
- Outside suppliers, partners, journalists

**Terms/Conditions**
- Hours of work
- 09:00 - 17:30 hours, Mon to Thursday, 09:00 - 17:00 Friday, and exceptionally over weekends and evenings (e.g. if working at an event).
- Paid Holidays - 20 days (increasing after two years of continuous employment)
- Competitive salary plus great benefits.
- Travel opportunity, Pension, Private Healthcare and Travel Insurance - Contributory after a six-month probationary period

**Skills/Experience required**

**Essential**
- Ability to work without supervision and manage your own time
- Good telephone manner and strong client service skills
- Good written ability, with a high level of accuracy and excellent attention to detail
- Ability to thrive in a pressurised environment, adhere to strict deadlines and effectively multi-task
- Teamwork, interpersonal and communication skills
- Good computer literacy, including familiarity with Microsoft Office and Google Drive
- Strong administration and organisational skills
- A strong team player with personality, knowledge and commitment to the Steppes Travel concept of supplying high quality tailor-made holidays.

**Preferred** (will enhance performance in the position)
- Experience of working within the travel industry
- High degree of flexibility and ability to deal with change and pressure
- Knowledge of Galileo or Amadeus
- Experience and passion for travel

**Personality traits useful in this position include**:

- Friendly, helpful manner and of a personable nature
- Outgoing and confident
- Positive attitude and willingness to learn

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Will you be able to reliably commute to Cirencester or relocate before starting?

Work Location: Hybrid remote in Cirencester, GL7 1QD