Customer Service Administrator

1 day ago

Northampton, United Kingdom Wilde Associates Full time

**Job Title**: Customer Service Administrator

**Location**: Northampton

**Salary**: £21,420.00 - Benefits detailed below

**Hours of work**: 8.30am to 5.00pm, Monday to Friday

**Job Type**: Permanent

**Job Reference**: PH10315

My client, a successful logistics company are seeking a Customer Services Administrator to provide an effective and efficient service to their customers through completion of customer bookings, resolution of queries and other tasks required to meet customerrequirements.

**Skills and experience**
- Experience of dealing with customer queries and problem solving
- Good written and verbal communication skills
- Experience of working within a busy office environment
- Strong Microsoft Office skills - particularly excel
- Enjoy working in a fast-paced environment.
- Ability to work on own initiative as well as part of a team.
- Ability to build relationships at all levels of the organization as well as clients
- Previous experience in the logistics background would be a bonus
- Strong organisational skills with a good attention to detail
- Flexible, reliable and conscientious**
**Duties**
- Dealing with customer queries about deliveries and collections
- Ensure that all all-relevant reports are sent to the customer the following morning at the agreed times
- Develop and maintain excellent customer relationships, acting as the key customer contact for delivery / Pod queries
- Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
- Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
- Raising any perceived or actual problems with line manager at the earliest opportunity to effect timely resolution
- To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
- To share best practice with all members of the Customer Service team to ensure where possible all procedures are operated consistently
- Subject to training, support other members of the team \ contracts as necessary to ensure that all customers receive the same level of service
- Build and sustain a good working relationship with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence
- Using problem solving and continuous improvement techniques, constantly look for procedural improvement that will drive efficiency or customer satisfaction**
**Benefits**:

- 25 days holiday (excluding bank holidays)
- Company Pension Scheme
- Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
- Critical Illness Cover
- Tailored development and career opportunities
- Company sick pay*
- Employee Wellness initiatives - WeCare - includes 24/7 online GP, mental health support service, get fit programme and more

Wilde Associates is working in the capacity of an Employment Agency for this role

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