Enrolment Representative

PAWS (People & Animal Wellbeing Services) is one of the UK's Leading authorities on Animal Assisted Learning and Animal Assisted Interventions.We proudly support hundreds of therapeutic professionals, educational establishments and organisations to safely incorporate dogs to assist in providing essential wellbeing and mental health support.

We’re looking for a passionate and people-centred Enrolment Representative to join our team, able to speak with our prospective Practitioners and enrol them onto our PAWS Therapy Dog Certification Program.

About the PAWS Enrolment Representative Role

Working from home, you will be responsible for promptly following up and converting enquiries for our Therapy Dog Certification Programme; designed for Therapists and Councellors who would like to have an assessed PAWS Therapy Dog in their Clinical or Therapeutic Practice.

You will:

- Have a good understanding of dogs and dog behaviour
- Possess strong interpersonal skills and an exceptional listening ear
- Connect with prospective practitioners in a professional manner and represent PAWS at all times
- Become an expert in our Therapy Dog Certification Programme so that you can effectively advise prospective practitioners whether the programme is right for them
- Carry out exceptional consultative interviews that guide and support students to an ethical enrolment decision
- Follow up applicants from lead stage quickly and efficiently
- Discern practitioner suitability based on a number of factors, including their suitability to have a Therapy Dog in their current therapy setup
- Work alongside our goal-smashing super team to reach and exceed enrolment targets
- Have an in-depth understanding of our student’s diverse backgrounds and needs
- Dog Training or behaviour;
- Neurodivergence;
- Therapy work or Counselling;
- Social Work
- Experience in a customer service-based role
- Knowledge of dog training and/or behaviour (though training will be provided)
- An ease with telephone conversations and the ability to guide our practitioners to enrolment decisions
- Excellent communication, collaboration and organisational skills
- Excellent time-keeping skills and an ability to meet targets and deadlines

**Job Type**: Part-time
Part-time hours: 10 - 20 per week

**Salary**: £10.00-£12.00 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Reference ID: 001