IT Service Desk Analyst
2 weeks ago
IT Service Desk Analyst
Birmingham
Up to 25k
I am currently working with a construction business based in Birmingham.
In this role we are seeking someone who has an excellent telephone manner, previous experience of customer service and fantastic organisational skills.
This is not an overly technical role and while an IT background could be beneficial, someone with a reception, office or retail background could also be considered.
Essential
- Excellent written and verbal communication skills.
- Ability to effectively identify issues, log and communicate to other personnel.
- Ability to work well under pressure, ensuring a structured approach is maintained at all times.
- Strong customer service ethos with a can do mentality.
Preferred
- Good working knowledge of Microsoft Windows (7,8 and 10) & Office packages (2007, 2010, 2013 & 365).
- Good network knowledge (WAN / LAN).
- Good understanding of PC hardware set-up, configuration, and maintenance
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