CRM Intern

**Position**:
**POSITION: CRM INTERN (1 YEAR)**

DEPARTMENT: CRM

LOCATION: CENTRAL LONDON

REPORTS TO: SENIOR CRM MANAGER

DIRECT REPORTS: NONE

**PURPOSE OF THE ROLE**

The CRM Intern will support the team with operational tasks primarily related to the Loyalty Program, with a focus on related logistics and Customer Services support. There will also be ad hoc opportunities to gain experience in client communications, reporting and analysis.

The internship will suit someone who has a strong interest in operational tasks and problem-solving, has hands-on experience of operational tasks using a combination of tech platforms and excel documents, and good knowledge of a luxury client experience. They will require great attention to detail and organisational skills, good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.

**Job responsibilities**:
**MAIN RESPONSIBILITIES**

**_Support the running of the Loyalty Program _**
- Support CRM team with client requests relating to Loyalty Program.
- Support on loyalty-related projects to improve the client experience.
- Assist with loyalty stock inventory, orders and checking deliveries to clients and stores.

**_Reporting _**
- Competitor and market trend analysis (monthly and ad hoc)
- Compile campaign reports (weekly, monthly and ad hoc)
- Assist with KPI reporting on Loyalty Program

**_Support Communications plan _**

**POSITION WITHIN THE ORGANISATION**

Reports to
- Senior CRM Manager

Direct Reports
- None

Key Internal Interactions:

- Dior UK Retail team
- International Dior Client Services team (Paris)
- International Dior CRM team (Paris)
- Dior UK Logistics team

External
- Logistics suppliers

**Profile**:
**PERSON SPECIFICATION**

Key Competencies/Technical Skills
- Highly competent in MS Office suite (Excel, PowerPoint, Word)
- Adept at learning and using new technical tools
- Client-centric, customer services / retail experience
- Experience with Adobe Campaign desirable but not mandatory
- Analytical mindset

Profile
- Strong experience in operational tasks (logistics, client relations) and excel
- Demonstrable knowledge of luxury industry, interest in CRM
- Highly organised and solution-oriented, with exceptional eye for detail
- Adaptable, resilient
- Strong numeracy and analytical skills
- Previous experience in CRM desirable, but not mandatory
- English mother tongue

**Additional information**:
Are you currently an LVMH employe ?

**_PARFUMS CHRISTIAN DIOR _**
**MAISON***:

- Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.