Tenancy Sustainment Officer

YMCA provides housing support for homeless local people (aged 16+) at the our hostels on Shakespeare Street and Peachy Street in Nottingham city centre.

We are recruiting for a Tenancy Sustainment Officer (TSO) to join our existing team.

The primary purpose of this role is to provide an effective intensive housing management and tenancy sustainment service for the residents of our hostels and transitional homes in Nottingham thus enabling refugees, ex offenders, those with multiple and complex needs, vulnerable adults and young people to sustain a tenancy and achieve independent living through our staged provision.

On a day to day basis, you can expect your role to include:

- Positive interaction with residents, monitoring and reviewing their progress within the staged provision model
- Signposting residents to appropriate internal and external support provisions.
- Lead one to one and group sessions with residents with the aim of sustaining their tenancies, developing life skills and becoming a part of the local community
- Mediation of any disputes/conflicts between residents
- Ensuring residents claim housing benefit and other benefits as applicable to ensure recovery of rent and service charges.
- Dealing with anti-social behaviour issues, serve notices and verbal and written warnings in accordance with procedures.
- Work with residents in their move towards independent living e.g. advising residents on obtaining furniture and supplies, registering with medical services and providing information on local services.

About You

This is a demanding but rewarding role which requires experience of supporting vulnerable / challenging adults and / or young people with a variety of needs. You will have experience of working in a Supported Housing Project and have experience of effectively moving people on to more permanent housing options

You will be passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.

Your communication skills will be your greatest strength and you will have experience of dealing with difficult situations, and challenging people and handling conflict appropriately.

From your background, you will have high level working knowledge of Housing Benefit, Personal Budgets and the welfare and benefits system as well as good understanding of the needs of homeless complex people and the services available to them.

Ideally, you will have a full clean driving license and access to own transport as visits (sometimes at short notice) to the transitional homes will be required. You must also be available to work on a rota basis which can include some early mornings, evening and weekend shifts.

If you are looking to work for an organisation who care about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to:

- Comprehensive well-being package including cash-back private medical and dental scheme
- Generous holiday entitlement increasing 1 day each year for your first 5 years
- Regular ongoing training
- Subsidised school holiday clubs
- Workplace pension
- Pastoral support
- Excellent opportunities for development and progression in an exciting expanding organisation.

**A Bit About Us**

We are exceptionally proud of our organisation and the employees we have as part of our YMCA Robin Hood Group. Our core values - caring, honesty, respect and responsibility ensure we are all working to the same agenda in a collaborative, cohesive manner with liked minded individuals.

There is an energy and passion which runs through our team providing a genuinely fantastic place to work. Added into this, we have an ambitious Mission to increase the services we offer to support more young people. We are therefore able to support your career progression, additional study/qualifications and give you future opportunities within our Group as well as opportunities to our residents and service users too.

We have an ambitious growth plan which includes the expansion of our adult housing provision, children’s residential care service, the build of a brand new Community & Activity Village in Newark providing the local community with access to sports, leisure and well-being services as well as launching the Malt Cross Front Room in Nottingham city centre, providing as collaborative work and community space.

**Job Types**: Full-time, Permanent

**Salary**: £21,375.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Nottingham, NG1 4FG: reliably commute or plan to