Repairs Working Supervisor

**Salary**:Circa £33,000

**Job Type**: Full Time, Permanent

**Location**: Blackburn

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Please note this role will be supporting with our Damp and Disrepair within the region.
The Working Supervisor is a key role to deliver a range of responsive maintenance activities to a diverse customer base for Great Places Housing Group.
You will have strong technical knowledge of repairs and voids and be expected to provide mentoring and guidance to a multi trade workforce. Approximately 3 days from of your working week you will be providing support to develop the team, motivating staff, undertaking surveys and maintaining productivity and others time you will be required to meet customer demand on repairs or larger scale projects. You will drive continuous improvement and be dedicated to the delivery of the annual repairs and improvement services.
The post will work under Repairs Field Manager and will be expected to compliment their management of the team providing support and direction when the RFM is unavailable. The job is to drive a culture of outstanding customer journey, by supporting and coaching a multi-trade workforce to deliver a wide range of responsive maintenance.
**PURPOSE OF ROLE:
**To support the regional RFM in the delivery of an exceptional customer journey for maintenance and repairs service with the continuous improvement of the service and contribute to the delivery of the overall repairs strategy and performance drivers of the group.

**KEY RESPONSIBILITIES: **
- To deputise for the RFM when required and undertake the duties commensurate with that nature of the role of RFM.
- To ensure robust and pro-active health and safety management system are adhered and complete any required processes to ensure compliance including the management of both operatives and contractors.
- To assist in the undertaking of property inspections in relation to repair and maintenance management, voids management and provide technical support to colleagues and customers in a range of property services.
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group.
- To promote and ensure where possible a 'first time fix' culture is preserved through correct diagnosis, multi-trade working and an effective relationship with the supply chain, maximising productivity at all times.
- To ensure an effective channel of communication between the RFM and management team, and all operatives.
- To develop and promote a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- To adopt a flexible approach to work, undertaking and promoting work within a multi-trade environment.
- To ensure compliance with all relevant environmental, waste management and monitoring arrangements.
- To carry out van stock checks and promote the development of a core range of materials, consumables and individual vehicle stocks to meet the demands of the responsive maintenance service.
- To regularly support operatives in the work regarding any issues regarding customers and their expectations, maximising the skill within the operative team through the multi-skilling programme.
- To promote and develop the use the relevant mobile working solution for job allocation, data transfer and collection.
- To promote additional services, and other initiatives as appropriate, within the team and to customers where appropriate.
- Observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy.
- Undertake appropriate additional training.
- To work closely with peers wthin the department / housing / development to achieve appropriate consistency, value for money and the best overall service for customers.
- To contribute to the development of the Group's activities in the widest sense.
- To carry out other duties commensurate with the nature of the Working Supervisor as directed by the RFM.

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS:
**- C&G Advanced Craft NVQ level 2 or HNC in Building Surveying/Construction
- An understanding of customer service and in particular delivering property services
- Knowledge of legal statuary requirements and good practice
- Understanding of value for money
- Full driving license
- Proficiency in use of MS Office or equivalent software
- Experience of working with housing-specific IT systems
- Qualified to minimum GCSE grade C or equivalent in English and maths

**EXPERIENCE & SKILLS:
**- Strong technical knowledge of repairs and voids
- Ability to display leadership skills to manage a multi skilled team of trade operatives within the building/construction field
- Experience of inspecting and reviewing works, working within budgets, ensuring commercial viability and a high quality product.
- Developing and delivering policy and procedures
- Experience of working within the construction sector.
- Managing maintenance and refurbishment works to ensure they are carried out to agreed standards and timescales.
- Inspecting and review works with a view to ensuring health and safety compliance is achieved in an operational environment.

**PERSONAL ATTRIBUTES:
**- Demonstrates a customer focus with a determination to deliver high satisfaction levels
- Understands people and has ability to get the best out of a team
- A flexible and enthusiastic attitude to work with ability to motivate others
- Shows determination in getting to route cause of problems and identifying resolutions
- Committed to equal opportunities
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Commitment to work in partnership with others for the benefit of Great Places
- Ability to work flexibly and when needed outside normal working hours

REF-201 746